Spa Concierge & Guest Experience Specialist

Bighorn Golf Club, Inc.; Palm Desert (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

BIGHORN Golf Club, Inc. in Palm Desert, CA invites a Spa Receptionist to provide outstanding Member and guest service. You will manage reservations for spa, salon, and fitness services, assist with retail sales, and support overall spa operations per BIGHORN standards.

The role emphasizes greeting Members, handling calls, scheduling appointments, processing transactions, stocking inventory, and maintaining a welcoming reception area in a luxury club environment.

Qualifications

• High school diploma or GED required; college coursework preferred.
• Hospitality, spa, or customer service experience preferred.
• Excellent customer service and professional demeanor.

Responsibilities

• Greet Members and guests in a courteous, professional manner.
• Answer multi-line phone system and transfer calls.
• Schedule spa/salon/fitness appointments and maintain reservations.
• Confirm appointments by phone/email and send reminders.
• Process retail transactions and restock inventory.
• Maintain reception, lobby, waiting areas, and fitness amenities.
• Handle mail, records, and keep lists up to date.
• Collaborate with staff to ensure seamless service delivery.

Skills

Customer service

Communication skills

Multi-line phone systems

Typing 50 WPM

Organizational skills

Education

High school diploma or GED

College coursework preferred

Tools

Reservation software

POS system

Microsoft Office

Job description

BIGHORN Golf Club, Inc. in Palm Desert, CA invites a Spa Receptionist to provide outstanding Member and guest service. You will manage reservations for spa, salon, and fitness services, assist with retail sales, and support overall spa operations per BIGHORN standards.

The role emphasizes greeting Members, handling calls, scheduling appointments, processing transactions, stocking inventory, and maintaining a welcoming reception area in a luxury club environment.