Spa Concierge: Guest Experience & Advancement

The Woodhouse Spas Corporation; Oak Brook, Northern (IL, KY); Hybrid; USD 21,000 - 41,000; Part time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Training & development

Job summary

The Woodhouse Spas Corporation is seeking a Spa Concierge in a part-time role. You will be the first and last impression for guests, handling calls, scheduling appointments, and guiding guests through the Woodhouse experience with a warm, welcoming approach.

This position requires weekend and some holiday work, a friendly demeanor, and strong customer service and sales skills to support managers, therapists, and guests across Woodhouse locations.

Qualifications

• Ability to work in a fast-paced environment and maintain professionalism.
• Ability to pivot and navigate through change management.
• Comfortable interacting with guests in a spa setting.
• Comfort level with driving company sales goals and initiatives, with a proven track record for retail sales.
• Proficiency in English language (reading, writing, and verbal).
• Computer proficiency.
• Previous customer service and telephone reservations experience.

Responsibilities

• Serves as a steward of the Woodhouse brand.
• Serves as primary support for the spa’s manager, therapists, and guests.
• Ensures that every guest has a friendly, inviting, and memorable experience.
• Answers incoming calls, and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services.
• Partners with the therapists to increase their guest retention by scheduling the guest’s next appointment during checkout and promoting the recommended products.
• Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience.
• Drives service and retail sales by educating guests on products and services. Assists concierge team in reaching monthly retail sales goals.
• Remembers the small details that make Woodhouse Spa special - guest's favorite and/or personal information like birthdays and anniversaries.
• Must be able to work weekends and some holidays.
• Must comply with all company policies and procedures.
• Regular and consistent attendance is required to perform the essential functions of this position.
• Must be able to work well with other Team Members, Managers, and interact with our guests.
• Assists with essential spa functions as necessary.

Skills

Fast-paced professionalism

Change management

Guest interaction

Sales-driven

English proficiency

Computer skills

Customer service experience

Job description

The Woodhouse Spas Corporation is seeking a Spa Concierge in a part-time role. You will be the first and last impression for guests, handling calls, scheduling appointments, and guiding guests through the Woodhouse experience with a warm, welcoming approach.

This position requires weekend and some holiday work, a friendly demeanor, and strong customer service and sales skills to support managers, therapists, and guests across Woodhouse locations.