Spa Concierge & Guest Experience Specialist

Northern-Quest-Resort-; Airway Heights (WA); Sur place; USD 25 000 - 34 000; Plein temps

Résumé du poste

The Kalispel Tribe of Indians operates the Kalispel Spa and is seeking a Spa Concierge to be the first point of contact for guests. You will schedule services, check guests in/out, answer questions about spa offerings, and upsell spa products in a welcoming environment.

Responsibilities include managing reservations, processing transactions, coordinating with treatment providers, and ensuring a smooth guest experience from arrival to departure, including wine service when needed.

Qualifications

• High school diploma or GED.
• Three plus years of retail experience in an upscale environment.
• Knowledge of Spa services and products.
• Excellent guest service and communication skills.

Responsabilités

• Greets each guest with a warm welcome and a fond farewell, using guest names at all times.
• Schedules spa and salon services for individuals and large groups using reservations software.
• Accommodates guest requests and follows up to ensure completion.
• Promotes and sells Spa products and services, upselling where appropriate.
• Operates the Spa POS and handles cash and credit card transactions.
• Provides treatment providers with accurate daily schedules and arrivals.
• Notifies management of maintenance needs and service issues.
• Sets up workstations and maintains cleanliness throughout the shift.
• Dispenses and serves wine.

Connaissances

Guest service

Scheduling

Cash handling

Communication

Multi-tasking

Attention to detail

Time management

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

The Kalispel Tribe of Indians operates the Kalispel Spa and is seeking a Spa Concierge to be the first point of contact for guests. You will schedule services, check guests in/out, answer questions about spa offerings, and upsell spa products in a welcoming environment.

Responsibilities include managing reservations, processing transactions, coordinating with treatment providers, and ensuring a smooth guest experience from arrival to departure, including wine service when needed.