Spa Concierge: Guest Experience & Scheduling Pro

Kalispel Tribe of Indians; Airway Heights (WA); On-site; USD 21,000 - 25,000; Full time

Job summary

The Kalispel Tribe of Indians is seeking a Spa Concierge to welcome guests, schedule services, check-in/out, and assist with spa inquiries. You will promote spa products, handle point-of-sale transactions, and coordinate daily schedules with treatment providers while maintaining a calm, professional demeanor in a fast-paced environment.

This role requires high school diploma or GED and prior upscale retail or spa experience.

Qualifications

• Excellent guest service and courtesy with guests at all times.
• Clear, pleasant communication and proper grammar, with accurate typing/writing.
• Proficient with Microsoft Office and spa software for scheduling and data entry.

Responsibilities

• Greets guests warmly, schedules spa and salon services, and checks guests in/out.
• Promotes and sells spa services/products and handles point-of-sale transactions.
• Maintains daily schedule for treatment providers and communicates guest arrivals.
• Handles guest questions, feedback, and ensures guest satisfaction.
• Sets up workstations and maintains cleanliness; dispenses and serves wine as needed.

Skills

Guest service

Scheduling

Communication

Microsoft Office

Multi-tasking

Attention to detail

Cash handling

Time management

Spa knowledge

Education

High school diploma or GED

Job description

The Kalispel Tribe of Indians is seeking a Spa Concierge to welcome guests, schedule services, check-in/out, and assist with spa inquiries. You will promote spa products, handle point-of-sale transactions, and coordinate daily schedules with treatment providers while maintaining a calm, professional demeanor in a fast-paced environment.

This role requires high school diploma or GED and prior upscale retail or spa experience.