Spa Concierge - Receptionist and Retail

Lakeway-Resort-and-Spa; The Boulevard (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Lakeway Resort and Spa seeks a courteous Spa Concierge to warmly welcome guests, coordinate appointments, and maintain smooth front desk operations. You will assist with check-in/out, answer calls, and help guests choose services that fit their needs, while ensuring accurate reservations and payments.

CPR/First Aid may be preferred; experience in luxury hospitality and familiarity with spa procedures are advantageous. This role requires weekend shifts and strong multitasking abilities.

Qualifications

• Proven experience in guest-facing roles in spa/hospitality.
• Strong communication and attention to detail.
• Ability to handle check-in/check-out, reservations, and payments.

Responsibilities

• Welcome guests and residents; assist with check-in and spa tours.
• Answer calls, book appointments, and assist guests in selecting services.
• Maintain accurate reservations and guest data in spa software.
• Coordinate with therapists to keep appointments on time and handle payments.

Skills

Guest service

Scheduling

Reservations software

POS systems

Communication

Bilingual (preferred)

Organization

Education

High school diploma or equivalent

Tools

Spa software

Point-of-sale (POS)

Job description

POSITION SUMMARYThe Spa Concierge is responsible for ensuring every guest who visits the spa is welcomed by offering exceptional guest service, operational efficiency, and adherence to resort and spa standards. This position is the first point of contact and will welcome guests, coordinate and schedule appointments, and keep front desk operations running smoothly.ESSENTIAL FUNCTIONS & CORE RESPONSIBILITIESWelcome guests, members, and residents, and assist with check-in, checkout, and spa tours.Answer calls, book appointments, and help guests choose services that fit their needs.Keep reservations and guest information accurate using our spa software.Coordinate with therapists and estheticians to keep appointments running on time.Process payments for treatments, retail purchases, memberships, and spa access.Recommend spa services and retail products.Keep the front desk, retail displays, and guest areas clean, organized, and welcoming.Complete opening and closing procedures and help monitor supplies and inventory.Respond to guest concerns professionally and involve spa leadership when needed.Learn about our services, products, and hotel amenities so you can confidently answer questions.Ensure compliance with resort policies, spa procedures, and guest service standards.Maintain cleanliness, organization, and presentation standards at the spa front desk and lobby areas.Support special events, promotions, group bookings, and resort-wide initiatives.Perform other reasonable, job-related duties as assigned.KNOWLEDGE, SKILLS & COMPETENCIESA warm, professional attitude and a commitment to dependable attendance.Strong communication skills and attention to detail; bilingual skills valued.The ability to handle phone calls, guest requests, and scheduling while remaining calm and courteous.Confidence using computers and learning reservation and payment systems.Respect for guest and employee confidentiality.Availability to work weekends, holidays, and varying shifts based on business needs.Strong organizational skills and attention to detail.Ability to manage multiple priorities while maintaining service excellence.Basic understanding of spa operations, wellness services, retail sales, and luxury guest experiences.Strong problem-solving and conflict-resolution abilities.Proficiency in reservation, scheduling, point-of-sale, and property management systems.Ability to maintain professionalism, confidentiality, and discretion.EDUCATION & EXPERIENCE• High school diploma or equivalent preferred.• Previous experience in spa, resort, hotel, hospitality, wellness, or customer service environment required.• Experience with scheduling appointments, and point-of-sale systems preferred.• CPR and First Aid certification preferred or ability to obtain within designated timeframe.