Spa Concierge

Northern-Quest-Resort-; Airway Heights (WA); On-site; USD 25,000 - 34,000; Full time

Job summary

The Kalispel Tribe of Indians operates the Kalispel Spa and is seeking a Spa Concierge to be the first point of contact for guests. You will schedule services, check guests in/out, answer questions about spa offerings, and upsell spa products in a welcoming environment.

Responsibilities include managing reservations, processing transactions, coordinating with treatment providers, and ensuring a smooth guest experience from arrival to departure, including wine service when needed.

Qualifications

• High school diploma or GED.
• Three plus years of retail experience in an upscale environment.
• Knowledge of Spa services and products.
• Excellent guest service and communication skills.

Responsibilities

• Greets each guest with a warm welcome and a fond farewell, using guest names at all times.
• Schedules spa and salon services for individuals and large groups using reservations software.
• Accommodates guest requests and follows up to ensure completion.
• Promotes and sells Spa products and services, upselling where appropriate.
• Operates the Spa POS and handles cash and credit card transactions.
• Provides treatment providers with accurate daily schedules and arrivals.
• Notifies management of maintenance needs and service issues.
• Sets up workstations and maintains cleanliness throughout the shift.
• Dispenses and serves wine.

Skills

Guest service

Scheduling

Cash handling

Communication

Multi-tasking

Attention to detail

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Summary of Functions

The Spa Concierge is the first point of contact for guests of the Spa, creating a warm and welcoming experience from arrival to departure. This role schedules guest services, checks guests in and out, and answers questions about Spa services, products, and the Spa environment. The Spa Concierge also sells retail products and keeps treatment providers informed of their daily schedule and guest arrivals.

Essential Duties and Responsibilities

Guest Service & Scheduling

• Greets each guest with a warm welcome and a fond farewell, using guest names at all times
• Schedules spa and salon services for individuals and large groups using the spa reservations software system
• Accommodates guest requests expediently and courteously, following up to ensure completion
• Handles guest complaints in a positive manner and ensures guest satisfaction

Sales & Transactions

• Promotes and sells Spa products and services, recommending and upselling spa services to guests
• Operates the Spa’s point of sale process and handles cash and credit card transactions
• Ensures the accuracy of all monies and keeps the bank secure at all times
• Maintains responsibility for any assigned keys and their security

Treatment Provider Coordination & Spa Operations

• Provides treatment providers with an accurate daily schedule throughout the shift
• Ensures treatment providers are aware of the arrival of all guests
• Notifies Spa management of maintenance needs and service recovery issues
• Sets up workstations with necessary supplies and maintains cleanliness throughout the shift
• Dispenses and serves wine

Supervisory Responsibilities

This position has no supervisory responsibilities.

Education

• High school diploma or GED

Experience

• Three plus years of retail experience in an upscale retail environment, such as a 3 diamond Spa, cosmetic retailer, or boutique

Skills & Abilities

• Ability to provide excellent guest service, remaining calm and courteous and promoting positive relations with everyone who approaches the Spa reception area
• Ability to communicate pleasantly and clearly with proper grammar, and to type and write proficiently to produce a quality and timely product
• Proficient in Microsoft programs and other computer software, including accurately requesting, inputting, and accessing data in accordance with Spa specifications
• Ability to think clearly and quickly, maintain concentration, and make concise decisions
• Ability to prioritize, organize, and follow up, with attention to detail
• Ability to multi-task between front desk operations, operational issues, and staff member needs
• Ability to work with minimal supervision
• Ability to perform basic mathematical computations
• Knowledge of all Spa services and products

Other Requirements

• Ability to obtain and maintain Choose an item..
• Mandatory Alcohol Server Training (MAST) certification and completion of NQRC Alcohol Server Training
• Washington State Food Worker Card
• Hepatitis A and Hepatitis B vaccinations
• Ability to work nights, weekends, and holidays when required by business needs
• Ability to maintain consistent, regular attendance
• Valid driver’s license and insurability if operating a Tribal vehicle
• Ability to work varying schedules to reflect business needs and demands, due to the cyclical nature of the spa industry
• Comply with all rules and regulations for the safe and effective operation of the facilities
• Successfully complete the training process and attend all required meetings and training sessions

Physical Demands

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made in accordance with applicable law.

• Requires the ability to lift and/or move objects weighing up to 20 pounds
• Stands up to 8 hours per day and remains at an assigned post for extended periods, with the length of tasks varying
• Constantly gives and receives detailed information and instructions through verbal communication
• Constantly works with fingers rather than the whole hand or arm, including repetitive movement of the wrists, hands, and fingers
• Frequently walks or moves about to accomplish tasks
• Occasionally stands or sits for sustained periods
• Occasionally ascends or descends stairs or ramps
• Occasionally raises objects from a lower to a higher position or moves objects horizontally
• Occasionally stoops, and infrequently crouches
• Requires close vision, distance vision, color vision, and the ability to adjust focus

Work Environment

The work environment characteristics described below are representative of those encountered while performing the essential functions of this position.

• Work may be performed outdoors and may include exposure to varying weather conditions.
• The position requires regular interaction with guests, employees, and the public in a fast-paced environment.
• Occasional exposure to moving mechanical parts, fumes, and airborne particles
• Noise level is usually moderate

Travel Requirements

Occasional travel is required. Travel may include local travel between enterprise sites and limited out-of-state travel for training, conferences, meetings, or other business needs.

Hiring Preference

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.

General Sign-off & Disclaimers

The employee is expected to adhere to all company policies.

At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation: All candidates and employees may be subject to a background investigation.

The duties and responsibilities described in this job description are intended to represent the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

Responsibilities may be modified, expanded, or reassigned based on business needs, organizational changes, regulatory requirements, or direction from leadership.