Wellbeing Concierge: Spa & Guest Experience

Auberge Collection; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

The Knox, Auberge Collection in Dallas invites a Spa Concierge to assist with daily operations, create the spa schedule, coordinate with therapists, and handle inquiries. You will help deliver exceptional guest experiences and drive service excellence.

Ideal candidates bring strong hospitality, communication, and multitasking abilities, with a warm demeanor and a passion for wellbeing services in a luxury resort setting.

Qualifications

• Experience in customer service, hospitality, wellbeing, or luxury resort environment preferred.
• Strong communication and guest service skills required.
• Attention to detail and strong sense of urgency.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Maintains comprehensive knowledge of spa treatments and daily wellness experiences.
• Ability to recommend services and enhancements through suggestive selling.
• Facilitates bookings and reservations, ensuring accurate sales reconciliation and cash-out procedures.
• Greets all guests in a warm and welcoming manner and utilizes name recognition multiple times throughout their visit.
• Navigate guest feedback in real time, ensuring guest satisfaction.
• Communicate any concerns to spa leadership in a timely manner.
• Ensures the Spa areas are in a spotless condition through hourly facility walkthroughs.
• Coordinates with the Itinerary Design team to ensure guest experiences are up to date and accurate.
• Responsible for responding to phone calls and email correspondence in a timely manner.
• Communicate with necessary departments to support a seamless stay for our guests.
• Maximizes revenue of treatments and programs through effective scheduling, yield management.
• Knowledgeable of all of the experiences that are offered at The Knox and be able to speak confidently about other departments within the hotel.
• Participate in all designated programs, daily rallies, and training.

Skills

Customer service

Hospitality

Guest relations

Education

High school diploma or equivalent

Job description

The Knox, Auberge Collection in Dallas invites a Spa Concierge to assist with daily operations, create the spa schedule, coordinate with therapists, and handle inquiries. You will help deliver exceptional guest experiences and drive service excellence.

Ideal candidates bring strong hospitality, communication, and multitasking abilities, with a warm demeanor and a passion for wellbeing services in a luxury resort setting.