Wellbeing Concierge: Luxe Spa & Guest Experience

The Knox, Auberge Collection; Dallas (TX); Sur place; USD 50 000 - 75 000; Plein temps

Résumé du poste

The Knox, Auberge Collection in Dallas seeks a Wellbeing Concierge to support spa daily operations, create the daily appointment schedule, coordinate with therapists and staff, and handle guest inquiries about services and products. Your organizational skills and warm demeanor will help build a welcoming atmosphere and ensure an outstanding guest experience.

This role requires strong hospitality experience, excellent communication, and the ability to multitask in a fast-paced luxury hotel

Qualifications

• Previous experience in customer service, hospitality, wellbeing, or luxury resort environment preferred.
• Strong communication and guest service skills required.
• Attention to detail and strong sense of urgency.

Responsabilités

• Maintains comprehensive knowledge of spa treatments and daily wellness experiences.
• Ability to recommend services and enhancements through suggestive selling.
• Facilitates bookings and reservations, ensuring accurate sales reconciliation and cash-out procedures.
• Greets all guests in a warm and welcoming manner and utilizes name recognition multiple times throughout their visit.
• Navigate guest feedback in real time, ensuring guest satisfaction and communicates concerns to spa leadership.

Connaissances

Guest services

Hospitality

Communication

Description du poste

The Knox, Auberge Collection in Dallas seeks a Wellbeing Concierge to support spa daily operations, create the daily appointment schedule, coordinate with therapists and staff, and handle guest inquiries about services and products. Your organizational skills and warm demeanor will help build a welcoming atmosphere and ensure an outstanding guest experience.

This role requires strong hospitality experience, excellent communication, and the ability to multitask in a fast-paced luxury hotel