Spa Concierge: Guest Experience & Scheduling

Spa Ojai; Ojai (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Spa Ojai is seeking a courteous Front Desk Agent to welcome guests, manage spa appointments, and support daily front desk operations at 905 Country Club Rd, Ojai, CA. You will greet guests, answer calls, schedule services, and handle billing with a friendly, Forbes-ready standard of service.

The role requires sharp organizational skills and a team-oriented attitude to maintain a seamless spa experience. Qualifications include strong communication, detail orientation, and the ability to multitask

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer service focus with professional appearance.
• Able to work well in a team.
• Solid problem solving and troubleshooting.
• Attention to detail in scheduling and billing.
• Maintain discretion with guest information.

Responsibilities

• Greet guests warmly and establish first impressions.
• Answer phones with proper etiquette and reference guest records.
• Schedule and confirm spa appointments using the POS system.
• Maintain accurate appointment book and billing records.
• Ensure a clean, safe, and welcoming front desk area.
• Assist with opening/closing procedures and daily tasks.

Skills

Communication skills

Organizational skills

Customer service

Team player

Problem solving

Attention to detail

Discretion/Confidentiality

Tools

Spa POS system

Job description

Spa Ojai is seeking a courteous Front Desk Agent to welcome guests, manage spa appointments, and support daily front desk operations at 905 Country Club Rd, Ojai, CA. You will greet guests, answer calls, schedule services, and handle billing with a friendly, Forbes-ready standard of service.

The role requires sharp organizational skills and a team-oriented attitude to maintain a seamless spa experience. Qualifications include strong communication, detail orientation, and the ability to multitask