Rooms - Guest Service Agent 3

Spa Ojai; Ojai, Northern (CA, KY); On-site; USD 38,000 - 52,000; Full time

Job summary

Spa Ojai in Ojai, CA is seeking a Front Desk Agent to manage guest check-ins/check-outs and provide gracious, professional service at the resort’s front desk. You will handle calls, assist guests with requests, and support concierge services as needed.

The role requires strong English communication, attention to detail, and the ability to multitask in a fast-paced hotel environment. Prior front desk or guest services experience is preferred.

Qualifications

• Experience in guest relations and resolution.
• Minimum one year in a similar Four- or Five-Diamond hotel role.
• Proficiency in reading, writing, and speaking English.
• Ability to multitask while maintaining a hospitable and professional demeanor.
• Knowledge of Property Management Systems.
• Some college or hospitality industry training.

Responsibilities

• Handle guest complaints according to procedures and notify supervisor when necessary.
• Process guest check-ins and check-outs.
• Answer telephones and transfer calls.
• Provide concierge and reservations assistance when necessary.
• Welcome guests to the resort and direct them accordingly.
• Maintain cleanliness and organization of Front Office areas.

Skills

Guest relations

English proficiency

Multitasking

Cash handling

Team player

PMS knowledge

Microsoft Office

Education

Some college or hospitality training

Tools

PMS systems

Microsoft Office

Job description

905 Country Club Rd, Ojai, CA 93023, USA

Job Description

Posted Friday, August 21, 2026 at 10:00 AM

The Front Desk Agent performs check-ins and check-outs of hotel guests courteously and efficiently. Processes all payments according to established hotel requirements. Provides a prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls when necessary. Plays an integral role in dispatching emergency situations (i.e. fire, medical, power/system failure) by contacting the designated personnel for immediate assistance. Provides information to guests and visitors. Greets and welcomes guests to the property at the welcome kiosk. Efficiently resolves guest issues and handles complaints forwarding to the supervisor or manager on duty when necessary.

STANDARD SPECIFICATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other associates or guests.

SKILLS AND QUALIFICATIONS:

• Experience in guest relations and resolution.
• Minimum one (1) year previous experience in a similar position at a Four or Five Diamond Hotel.
• Proficiency in reading, writing, and speaking the English language.
• Ability to write legibly.
• Ability to perform basic mathematical computations.
• Team player.
• Basic computer skills including Microsoft Office Suite.
• Ability to multitask while maintaining a hospitable and professional demeanor.
• Ability to focus attention to details.
• Ability to maintain confidentiality of all guests and hotel information.
• Team player.
• Clear thinker in pressure situations and exercise good judgments.
• Ability to work with minimal supervision.
• Previous experience in the capacity of Guest Service Agent at an upscale hotel/resort.
• Knowledge of Property Management Systems
• Some college or training in the hospitality industry.

ESSENTIAL JOB FUNCTIONS:

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.

• Handle guest complaints according to procedures, ensuring guest satisfaction and notifying supervisor or manager when necessary.
• Provide accurate directions to guests and visitors.
• Ensure the security of guest room access.
• Suggest and up-sell available rooms.
• Handle cash according to established procedures.
• Maintain cleanliness and organization of Front Office areas.
• Answer telephones.
• Process guest check-ins and check-outs.
• Answer and transfer calls
• Welcome guests to the resort and direct them accordingly.
• Accept and record wake-up call requests
• Assist with Reservations calls when necessary.
• Provide Concierge service when necessary.
• Display standards of excellence and professionalism.
• Work well under pressure and follow directions.

Maintain knowledge of:

• Scheduled daily activities.
• Daily arrivals and departures.
• Hotel features, services and amenities.
• Hours of operation for each outlet.
• Work in a manner that promotes accident prevention.
• Properly handle and maintain sensitive and confidential information.
• Comply at all times with OVI standards and regulations to encourage safe and efficient hotel operations
• Be available to give directions or order transportation for guests
• Approach all encounters with guests and employees in a professional, service- oriented manner
• Maintain regular attendance in compliance with OVIS Standards as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of appearance and grooming, which include wearing the proper uniform and name tag while working

905 Country Club Rd, Ojai, CA 93023, USA