Bell Captain & Guest Services Leader

Spa Ojai; Ojai (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Spa Ojai, located at 905 Country Club Rd, Ojai, CA, seeks a Bell Captain to oversee bell staff operations and guest services. The role requires strong leadership, hospitality knowledge, and a clean driving record to assist guests efficiently.

Responsibilities include training staff, managing schedules, resolving guest concerns, and ensuring safety and professionalism in all interactions with guests and visitors.

Qualifications

• Minimum one (1) year previous experience in a similar position at a Four or Five Diamond Hotel.
• Valid California Driver's License with a clean driving record.
• Proficiency in reading, writing, and speaking the English language.
• Ability to perform basic mathematical computations.
• Ability to write legibly.
• Proven ability to motivate a team.
• Experience training staff members.
• Clear thinker in pressure situations and exercise good judgments.
• Ability to work with minimal supervision.
• College coursework in hospitality or travel industry.
• Previous experience as Bell Staff Supervisor or Door Attendant.

Responsibilities

• Handle incoming and departing guests: greet, park, retrieve cars, and provide luggage assistance, ensuring the security of vehicles in valet.
• Promote positive relations with all guests and visitors ensuring guest satisfaction.
• Act as first point of contact in attempting to resolve guest complaints. Contact manager when further resolution is necessary.
• Promote and enforce standards of excellence and professionalism.
• Work well under pressure, prioritizing and delegating work to staff and coordinating departmental functions.
• Maintain knowledge and ensure bell staff has knowledge of:
• Scheduled daily activities.
• Daily arrivals and departures.
• Hotel features, services and amenities.
• Hours of operation for each outlet.
• Enforce hotel’s standards, policies and procedures, coaching Bell Staff when necessary.
• Assist in the training of new and existing Bell Staff.
• Advocate work practices that promote accident prevention.
• Conduct performance evaluations for Bell Attendants.
• Prepare work schedules weekly, adhering to budget goals.
• Prepare and submit payroll records and tip distributions.

Skills

Experience in luxury hotel

English proficiency

Basic math

Team motivation

Staff training

Work under pressure

Independent work

Hospitality coursework

Bell staff supervision

Education

College coursework in hospitality or travel

Job description

Spa Ojai, located at 905 Country Club Rd, Ojai, CA, seeks a Bell Captain to oversee bell staff operations and guest services. The role requires strong leadership, hospitality knowledge, and a clean driving record to assist guests efficiently.

Responsibilities include training staff, managing schedules, resolving guest concerns, and ensuring safety and professionalism in all interactions with guests and visitors.