Guest Experience Concierge

Spa Ojai; Ojai (CA); On-site; USD 24,796,800 - 34,440,000; Full time

Job summary

Spa Ojai is seeking a friendly Front Desk Attendant to welcome guests, maintain professional appearance, and support guest services across the property. You will greet arriving guests, assist with directions, and coordinate with Bell Desk and Front Drive to ensure a seamless experience.

Ideal candidates communicate clearly in English, handle inquiries with courtesy, and demonstrate discretion and teamwork. Evening and weekend availability may be required to meet guest needs.

Qualifications

• Must be a high school graduate.
• Ability to communicate clearly in English with guests, management and staff.
• Legal ability to work in the United States.

Responsibilities

• Greet guests with a positive, upbeat manner at the Greeting Gateway.
• Maintain a neat, professional appearance and adhere to dress standards.
• Identify and welcome return guests and use guest name in conversations.
• Answer questions about events, dining hours, Spa and resort amenities.
• Handle guest inquiries and complaints following the training manual while ensuring satisfaction.
• Collaborate with Front Drive and Bell Desk for smooth operations and coverage.
• Train new hires and set an example for service standards.
• Protect guest confidentiality and security of guest room access.

Skills

Calm under pressure

Attention to detail

Standing for long periods

Confidentiality

Guest relations

Team player

Clear communication

Fast decision making

Task prioritization

Follow instructions

Professional appearance

Courteous under pressure

Evenings/weekends availability

Education

High school diploma

Job description

Spa Ojai is seeking a friendly Front Desk Attendant to welcome guests, maintain professional appearance, and support guest services across the property. You will greet arriving guests, assist with directions, and coordinate with Bell Desk and Front Drive to ensure a seamless experience.

Ideal candidates communicate clearly in English, handle inquiries with courtesy, and demonstrate discretion and teamwork. Evening and weekend availability may be required to meet guest needs.