Luxury Retail Associate - Guest Experience & Cash Handling

Spa Ojai; Ojai (CA); On-site; USD 22,041 - 30,307; Full time

Job summary

Spa Ojai is seeking a guest-focused Retail Associate for its luxury retail outlet in Ojai, CA. You will stock shelves, maintain a pristine shop, and provide superior service with calm, clear communication about body care and skincare benefits.

Ideal candidates will handle cash transactions with accuracy, respond to guest inquiries within two business days, and collaborate with Retail Leadership on inventory and merchandising needs, while upholding luxury standards and professional presentation.

Qualifications

• Strong verbal and written communication.
• Exceptional customer service with a luxury mindset.
• Experience handling cash and balancing cash drawers.
• Experience with inventory control and stock organization.
• Professional grooming and presentation required.

Responsibilities

• Interact with guests in a courteous, empathetic, and discrete manner.
• Maintain merchandising and cleanliness of the retail outlet space.
• Handle cash, credit cards, and gift cards accurately.
• Perform basic arithmetic and use email for communication.
• Assist with inventory counts and shipping/receiving as needed.
• Follow safety, emergency, and emergency procedures.

Skills

Communication skills

Customer service

Cash handling

Inventory control

Grooming

Organizational skills

Stand for long period

Job description

Spa Ojai is seeking a guest-focused Retail Associate for its luxury retail outlet in Ojai, CA. You will stock shelves, maintain a pristine shop, and provide superior service with calm, clear communication about body care and skincare benefits.

Ideal candidates will handle cash transactions with accuracy, respond to guest inquiries within two business days, and collaborate with Retail Leadership on inventory and merchandising needs, while upholding luxury standards and professional presentation.