Spa Concierge: Guest Experience & Membership Sales

Hand & Stone - 761 Lancaster Ave - Bryn Mawr, PA; King of Prussia (PA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Employee discounts

KinderCare discount

Job summary

Hand & Stone Massage and Facial Spas is seeking a Spa Ambassador to serve as the welcoming host of the spa and to ensure each client experience is memorable. You will answer phones, schedule appointments, and maintain cleanliness while promoting membership services and available promotions.

The role emphasizes customer service, sales capability, and teamwork within a supportive environment that values growth and work-life balance.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Job description

Hand & Stone Massage and Facial Spas is seeking a Spa Ambassador to serve as the welcoming host of the spa and to ensure each client experience is memorable. You will answer phones, schedule appointments, and maintain cleanliness while promoting membership services and available promotions.

The role emphasizes customer service, sales capability, and teamwork within a supportive environment that values growth and work-life balance.