Spa Concierge: Guest Experience & Membership Sales

Hand & Stone Massage and Facial Spa; Corona (CA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Job summary

Hand & Stone Massage and Facial Spa is seeking Spa Associates to deliver 5-star client experiences as friendly hosts of the spa. You will connect with clients, co-workers, and the community to make each service memorable and exceptional, while promoting memberships and services.

Join a team focused on guest care, schedule management, and ongoing training. This role offers opportunities for advancement within a trusted wellness brand and flexible shifts to fit your lifestyle.

Qualifications

• Meet membership sales goals.
• Have detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests.
• Effectively communicate sales, promotions, and service options.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Responsibilities

• Meet membership sales goals and drive guest engagement.
• Provide detailed description of spa services and menu items.
• Deliver exceptional customer service to members and guests.
• Communicate promotions and service options clearly to clients.
• Maintain high cleanliness and safety standards in the spa.
• Handle calls, booking, and administrative tasks.
• Support team with additional duties as needed.

Skills

Customer service

Phone etiquette

Sales awareness

Communication

Job description

Hand & Stone Massage and Facial Spa is seeking Spa Associates to deliver 5-star client experiences as friendly hosts of the spa. You will connect with clients, co-workers, and the community to make each service memorable and exceptional, while promoting memberships and services.

Join a team focused on guest care, schedule management, and ongoing training. This role offers opportunities for advancement within a trusted wellness brand and flexible shifts to fit your lifestyle.