Spa Membership Concierge & Guest Experience Lead

Hand & Stone - 214A Glen Cove Rd - Carle Place, NY; Carle Place (NY); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Childcare Discounts

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Job summary

Hand & Stone Massage and Facial Spas is seeking a Spa Associate to welcome guests, manage phone calls, schedule appointments, and help drive membership sales. You will contribute to creating a memorable, five‑star spa experience for every client while maintaining cleanliness and professional service standards.

This role emphasizes guest relations, service knowledge, and teamwork within a busy wellness environment.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Job description

Hand & Stone Massage and Facial Spas is seeking a Spa Associate to welcome guests, manage phone calls, schedule appointments, and help drive membership sales. You will contribute to creating a memorable, five‑star spa experience for every client while maintaining cleanliness and professional service standards.

This role emphasizes guest relations, service knowledge, and teamwork within a busy wellness environment.