Spa Concierge & Guest Experience Lead

Equinox Hotels; New York (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

Equinox Hotels in New York seeks a proactive Spa Ambassador to maintain pristine spa and locker areas, assist guests with appointments, and promote spa services. You will uphold high standards of hygiene and guest care, handling diverse guest needs with professionalism and hospitality.

As part of the SPA team, you’ll collaborate with concierge and front desk colleagues, ensure a welcoming atmosphere, and support all spa operations while delivering superb guest experiences.

Qualifications

• Ability to communicate clearly with guests and team members in English.
• Strong customer service mindset with ability to promote services and products.
• Maintain personal hygiene and grooming to spa standards.
• Adaptable to a fast-paced, hospitality environment.
• Willingness to work a flexible schedule including weekends and holidays.

Responsibilities

• Maintain cleanliness and organization of Spa and locker areas.
• Book appointments and assist guests with services and products.
• Explain benefits of spa offerings and address guest needs.
• Provide and facilitate spa treatments as trained.
• Uphold health, safety, and hygiene standards across the facility.
• Collaborate with spa team to ensure guest satisfaction.

Skills

English communication

Guest service

Sales experience

Hygiene & safety

Flexible schedule

Education

High School Diploma or Equivalent

Spa/Wellness hospitality training

Job description

Equinox Hotels in New York seeks a proactive Spa Ambassador to maintain pristine spa and locker areas, assist guests with appointments, and promote spa services. You will uphold high standards of hygiene and guest care, handling diverse guest needs with professionalism and hospitality.

As part of the SPA team, you’ll collaborate with concierge and front desk colleagues, ensure a welcoming atmosphere, and support all spa operations while delivering superb guest experiences.