Luxury Spa Guest Concierge & Booking Expert

Sisley Spa at The Dominick Hotel; New York (NY); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K Matching

PTO – Paid/Holiday Time Off

VTO – Voluntary Time Off

Discounts on Retail Products and Spa •

Job summary

Sisley Spa at The Dominick Hotel in New York City is seeking a Guest Service Ambassador to warmly welcome guests, provide expert guidance on spa services, and schedule appointments. You will process payments, handle check-ins/outs, and support a flawless luxury guest experience.

Responsibilities include selling spa services and retail, maintaining a pristine spa environment, and ensuring high standards of service.

Qualifications

• High School diploma or equivalent.
• 1–3 years' experience in customer service, spa, hospitality, sales or retail.

Responsibilities

• Welcome guests and guide them through spa services, treatments, packages, and retail products.
• Schedule and book appointments by phone and in person, process payments, and check guests in/out.
• Maintain a clean spa environment and assist guests throughout their visit.
• Promote and upsell spa services, packages, and products.
• Ensure accurate guest check-in/out and respond to guest needs with professionalism.
• Perform daily cleaning and upkeep of spa facilities and retail areas.

Skills

Guest service

Sales

Communication

Customer service

English proficiency

Education

High School diploma

Tools

Booker

Book4Time

Spa Soft

Job description

Sisley Spa at The Dominick Hotel in New York City is seeking a Guest Service Ambassador to warmly welcome guests, provide expert guidance on spa services, and schedule appointments. You will process payments, handle check-ins/outs, and support a flawless luxury guest experience.

Responsibilities include selling spa services and retail, maintaining a pristine spa environment, and ensuring high standards of service.