Spa Experience Concierge

Omni Hotels & Resorts; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Spa Concierge to deliver exceptional guest service at the spa front desk. This role involves greeting guests, scheduling appointments, assisting with locker setups, and guiding guests through check-in and check-out processes.

You will upsell services, relay product benefits, and help close retail sales while maintaining a calm, welcoming demeanor during peak times. Ability to work diverse shifts is required.

Qualifications

• Minimum 6 months’ guest service experience required, preferably in a hotel or spa environment.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Ability to accurately and efficiently input information into computer systems with developed computer proficiencies.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to think clearly, quickly and make concise decisions.
• Ability to work well under pressure, managing a high volume of reservations and guest requests.
• Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Move, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift.
• Must be able to work a variety of shifts, including weekends and holidays.
• Must be STAR Certified prior to first day.

Responsibilities

• To work as part of the spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.
• Responsible for scheduling and confirming appointments, greeting guests, providing locker set up of robes and slippers, and checking in and checking out ofguests.
• Ensure pre-selling, up-selling and cross-selling of services to each and every guest.
• Relay with confidence both product and service benefits to guests and assist with closing of retail sales.
• Ensure all guest challenges are resolved in a timely manner, and management is made aware of situation.
• Maintain proper retail inventory levels according to par.
• Assist Spa Attendants, when needed, to ensure all treatment rooms, locker rooms, relaxation lounge and reception area are clean, stocked and presentable at all times.
• Perform various duties to assist staff and management, as requested.

Skills

Guest service

English communication

Computer proficiency

Teamwork

Multi-tasking

Stress management

Physical stamina

Shift flexibility

Conflict resolution

Job description

Omni Hotels & Resorts is seeking a Spa Concierge to deliver exceptional guest service at the spa front desk. This role involves greeting guests, scheduling appointments, assisting with locker setups, and guiding guests through check-in and check-out processes.

You will upsell services, relay product benefits, and help close retail sales while maintaining a calm, welcoming demeanor during peak times. Ability to work diverse shifts is required.