Spa Concierge & Appointment Specialist

Life Time Inc.; Chula Vista (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

Life Time is seeking a LifeSpa Coordinator in California to manage the telephone system, greet callers, and direct inquiries to the appropriate personnel. The role includes assisting the Department Head with filing and office duties, while maintaining a cheerful, customer-focused demeanor.

The position emphasizes explaining Life Spa services, converting questions into appointments, and supporting guests in choosing suitable treatments.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required.
• CPR and AED certification within 30 days of hire required.
• Proficiency with Microsoft Office suite (Excel, PowerPoint, Outlook) required.
• Ability to calculate discounts, interest and commissions.
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds.

Responsibilities

• Answer incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner.
• Convert LifeSpa questions into appointments.
• Explain Life Spa products and services to guests and assist with determining needs.
• Suggest upgrades or add-ons to products and services.
• Complete outgoing confirmation calls and scheduling calls.
• Follow safety rules using required safety devices.

Skills

Customer service

Math skills

Stand/Sit/Lift up to 50 lbs

Interpersonal communication

Education

High School Diploma or GED

CPR/AED certification within 30 days

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time is seeking a LifeSpa Coordinator in California to manage the telephone system, greet callers, and direct inquiries to the appropriate personnel. The role includes assisting the Department Head with filing and office duties, while maintaining a cheerful, customer-focused demeanor.

The position emphasizes explaining Life Spa services, converting questions into appointments, and supporting guests in choosing suitable treatments.