Spa Client Concierge & Membership Specialist

Elase; Plano (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401k with company match

Paid time off and paid holidays

Health, dental and vision insurance

Voluntary benefits available

Excellent free and discounted services

Job summary

Elase Med Spa in Plano, TX is seeking a Client Coordinator to support our spa experience. This onsite, full-time, hourly role handles all point-of-sale activities, scheduling, and membership sales to deliver a best-in-class client experience.

You will manage phones, inquiries, and the appointment lifecycle, while maintaining privacy standards and accurate cash/transactions. Prior aesthetics industry exposure is a plus, and MS Office/HubSpot/Zenoti familiarity helps.

Qualifications

• 2+ years of customer service experience required.
• Experience in the aesthetics or beauty industry preferred.
• Excellent written, verbal, and interpersonal skills.
• Fluent with computer and phone systems; knowledge of various software applications.

Responsibilities

• Oversee the full point-of-sale functions in the spa.
• Answer all inbound communication and convert inquiries into consultations.
• Maintain a highly professional work environment and adhere to privacy and compliance policies.
• Own the appointment lifecycle including reminders, check-in, cancellations, and rebooking.
• Oversee client membership maintenance including selling and addressing concerns.
• Collaborate with the General Manager to meet sales goals and KPIs.
• Create a welcoming environment and uphold client service standards.
• Support the spa with administrative and office tasks; perform opening/closing procedures.
• Handle client concerns and escalations professionally; escalate as needed.
• Understand all products and services offered at Elase.

Skills

Team player

Multi-tasker

Interpersonal skills

Tech-savvy

Medical office experience

Aesthetics industry knowledge

Tools

HubSpot

Zenoti

MS Office Suite

Job description

Elase Med Spa in Plano, TX is seeking a Client Coordinator to support our spa experience. This onsite, full-time, hourly role handles all point-of-sale activities, scheduling, and membership sales to deliver a best-in-class client experience.

You will manage phones, inquiries, and the appointment lifecycle, while maintaining privacy standards and accurate cash/transactions. Prior aesthetics industry exposure is a plus, and MS Office/HubSpot/Zenoti familiarity helps.