Spa Client Experience & POS Lead (Full-Time)

Elase; Raleigh (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401k with company match

Paid time off and paid holidays

Health, dental and vision insurance

Voluntary benefits

Free and discounted services

Job summary

Elase Med Spas is hiring a Client Coordinator at our North Hills Raleigh location. This onsite role handles all point-of-sale processes, phone calls, scheduling, and membership sales, ensuring a superior client experience and smooth appointment flow.

Responsibilities include nightly reporting, cash handling, and full client care. The position reports to the General Manager and requires 2+ years of customer service, with emphasis on aesthetics industry familiarity and medical privacy compliance.

Qualifications

• 2+ years of customer service experience required.
• Experience in the aesthetics or beauty industry preferred.
• Fluent in computer and phone skills; familiarity with software applications (MS Office, HubSpot).
• Ability to learn modern technologies quickly.
• Experience with Zenoti preferred.
• Experience in a medical office preferred.

Responsibilities

• Oversee the full point-of-sale functions in the spa.
• Answer all inbound communication and convert inquiries into consultations.
• Maintain a professional environment and adhere to policies regarding privacy and compliance.
• Own the appointment lifecycle: reminders, check-in, cancellations, rebooking.
• Oversee client membership maintenance including selling and addressing concerns.
• Work with General Manager to meet sales goals and KPIs.
• Create a welcoming environment and meet client service standards.
• Support with administrative and office tasks.
• Perform opening and closing procedures.
• Handle client concerns professionally; escalate as needed.
• Maintain knowledge of products and services offered at Elase.
• Report incidents regarding clients.
• Assist with other duties as assigned.

Skills

Team player

Multi-tasking

Communication skills

Tech-savvy

Quick learner

Industry interest

Zenoti experience

Medical office experience

Tools

MS Office

HubSpot

Job description

Elase Med Spas is hiring a Client Coordinator at our North Hills Raleigh location. This onsite role handles all point-of-sale processes, phone calls, scheduling, and membership sales, ensuring a superior client experience and smooth appointment flow.

Responsibilities include nightly reporting, cash handling, and full client care. The position reports to the General Manager and requires 2+ years of customer service, with emphasis on aesthetics industry familiarity and medical privacy compliance.