Spa Client Experience & POS Coordinator

Elase; Houston (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

401k with company match

Paid time off and paid holidays

Health, dental and vision insurance

Voluntary benefits

Free and discounted services

Job summary

Elase is seeking a Client Coordinator for our Bunker Hill Elase MedSpa in Houston. The role will manage all point-of-sale processes, answer phones, schedule clients, oversee membership sales, and handle the end-to-end appointment flow, reporting to the General Manager.

The candidate should have at least 2+ years of customer service experience, preferably in aesthetics. This onsite, full-time hourly position requires availability nights, weekends, and holidays, with benefits including 401k match,

Qualifications

• 2+ years of customer service experience required.
• Experience in the aesthetics or beauty industry preferred.
• Excellent team player who thrives in a team environment.
• Superb multi-tasker with the ability to prioritize client experience while maintaining a high level of accuracy.
• Excellent written, verbal, and interpersonal skills.
• Fluent in computer and phone skills; technical knowledge of various software and applications (MS Office Suite, HubSpot, etc.).
• Ability to comfortably learn modern technologies quickly.
• Genuine interest in the aesthetics industry.
• Experience with Zenoti preferred.
• Experience in a medical office preferred.

Responsibilities

• Oversee the full point-of-sale functions in the spa.
• Answer all inbound communication and convert prospective inquiries into consultations.
• Maintain a highly professional work environment and adhere to all internal policies regarding medical privacy and compliance.
• Own the appointment lifecycle for clients including appointment reminders, check‑in, cancellations, and rebooking.
• Oversee client membership maintenance including selling, addressing concerns, and being the subject matter expert for our membership model.
• Work directly with the General Manager to ensure sales goals and all key performance indicators are met.
• Create a welcoming environment for all clients, ensuring that our client service standards are met with every interaction.
• Support the spa with administrative and office tasks.
• Perform opening and closing procedures.
• Handle client concerns and escalations professionally; escalating as needed.
• Maintain an understanding of all products and services offered at Elase.
• Report any incidents regarding clients.
• Assist with other duties as assigned by management.

Skills

Customer service

Team player

Multi-tasking

Communication

MS Office

HubSpot

Tech-savvy

Aesthetics interest

Tools

Zenoti

POS systems

Job description

Elase is seeking a Client Coordinator for our Bunker Hill Elase MedSpa in Houston. The role will manage all point-of-sale processes, answer phones, schedule clients, oversee membership sales, and handle the end-to-end appointment flow, reporting to the General Manager.

The candidate should have at least 2+ years of customer service experience, preferably in aesthetics. This onsite, full-time hourly position requires availability nights, weekends, and holidays, with benefits including 401k match,