Spa Center Manager: Lead Team, Elevate Guest Experience

ADP; Aurora (CO); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Commission opportunities + performance

Medical, dental, and vision insurance

401(k) with employer match

Paid Time Off

Pet Insurance

Employee discounts

Disability insurance

EAP

Wellness program

Job summary

European Wax Center in Aurora, CO is seeking a Full Time Spa Manager to lead day-to-day center operations, coach a diverse team, and drive guest experiences while achieving sales goals.

This in-center leadership role requires 2+ years of management, strong communication, and a passion for delivering top-tier service. Flexible scheduling includes weekends; the position offers competitive pay and benefits. We are dedicated to equal opportunity employment and guest satisfaction.

Qualifications

• 2+ years of management experience in retail or beauty settings preferred
• Flexible availability to support business needs
• Proven leadership, coaching, and team development skills
• Strong communication, interpersonal, problem-solving, and decision-making abilities
• Experience managing KPIs, budgets, and business performance
• Comfortable using POS, scheduling, and guest management software
• Passion for delivering exceptional guest experiences in a fast-paced environment
• Ability to professionally resolve guest concerns with empathy and sound judgment

Responsibilities

• Lead, coach, and develop a high-performing team
• Train and support associates to deliver exceptional guest experiences and drive package sales and retail growth
• Drive sales through coaching, goal setting, and performance management
• Foster a positive, safe, and accountable workplace culture
• Monitor center performance, staffing, productivity, and profitability
• Resolve guest concerns professionally and promptly
• Ensure compliance with company policies, procedures, and brand standards
• Execute promotions, maintain visual merchandising and center cleanliness
• Adapt to changing business needs and new initiatives

Skills

Leadership

Coaching

Communication

Problem solving

Decision making

KPIs

Budgets

POS

Scheduling

Guest management

Guest experience

Job description

European Wax Center in Aurora, CO is seeking a Full Time Spa Manager to lead day-to-day center operations, coach a diverse team, and drive guest experiences while achieving sales goals.

This in-center leadership role requires 2+ years of management, strong communication, and a passion for delivering top-tier service. Flexible scheduling includes weekends; the position offers competitive pay and benefits. We are dedicated to equal opportunity employment and guest satisfaction.