Spa Center Manager — Lead Team & Drive Guest Experience

Ewc-Corporate-LL; Plano (TX); On-site; USD 57,000 - 65,000; Full time

Benefits offered by this job

Commission opportunities

Performance-based bonuses

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid Time Off

Pet insurance

Employee discounts

Disability coverage

EAP

Wellness program

Job summary

European Wax Center in Plano, TX is seeking a Retail Manager to lead the day-to-day operations of the center, coach a team, and ensure exceptional guest experiences while meeting sales goals. This is a full-time in-center leadership role.

The role requires 2+ years of management experience, flexible availability, and strong leadership, communication, and problem-solving skills. You will manage KPIs, budgets, and guest management software to deliver consistent service and growth.

Qualifications

• 2+ years of management experience in retail or beauty.
• Flexible availability to support business needs.
• Proven leadership, coaching, and team development skills.
• Strong communication, interpersonal, problem-solving, and decision-making abilities.
• Experience managing KPIs, budgets, and business performance.
• Comfortable using POS, scheduling, and guest management software.
• Passion for delivering exceptional guest experiences in a fast-paced environment.
• Ability to professionally resolve guest concerns with empathy and sound judgment.

Responsibilities

• Lead, coach, and develop a high-performing team.
• Train and support Associates to deliver exceptional guest experiences while building confidence in package sales and retail products.
• Drive sales through coaching, goal setting, performance management and leading by example.
• Foster a positive, safe, and accountable workplace culture that recognizes success and supports ongoing development.
• Monitor center performance, staffing, productivity, and profitability.
• Resolve guest concerns professionally and promptly.
• Ensure compliance with company policies, operational procedures, and brand standards.
• Execute promotions, maintain visual merchandising and center cleanliness.
• Adapt to changing business needs and new initiatives.

Skills

Leadership

Customer service

Communication

Problem solving

KPIs

Budget management

POS software

Scheduling

Guest experience

Team development

Tools

POS software

Scheduling software

Guest management software

Job description

European Wax Center in Plano, TX is seeking a Retail Manager to lead the day-to-day operations of the center, coach a team, and ensure exceptional guest experiences while meeting sales goals. This is a full-time in-center leadership role.

The role requires 2+ years of management experience, flexible availability, and strong leadership, communication, and problem-solving skills. You will manage KPIs, budgets, and guest management software to deliver consistent service and growth.