Spa Center Manager - Lead, Coach & Drive Guest Experience

Automatic Data Processing, Inc.; Aurora (CO); On-site; USD 57,000 - 65,000; Full time

Benefits offered by this job

Commission opportunities

Performance-based bonuses

Medical, dental, and vision insurance

401(k) with employer match

Paid Time Off Bank

Pet Insurance

Employee discounts

Disability coverage

EAP

Wellness program

Job summary

European Wax Center in Aurora, CO is seeking a Spa Manager to lead daily center operations, coach a team, and drive exceptional guest experiences while achieving sales goals. This is a full‑time, in‑center leadership role with weekend availability and two Saturdays per month.

The position offers commission opportunities and robust benefits. You will be responsible for developing staff, delivering outstanding service, managing KPIs, and ensuring compliance with brand standards while maintaining a

Qualifications

• 2+ years of management experience (retail and/or beauty preferred, but not required).
• Flexible availability is required to support business needs.
• Proven leadership, coaching, and team development skills.
• Strong communication, interpersonal, problem‑solving, and decision‑making abilities.
• Experience managing KPIs, budgets, and business performance.

Responsibilities

• Lead, coach, and develop a high‑performing team.
• Train and support Associates to deliver guest experiences while building confidence in package sales and retail products.
• Drive sales through coaching, goal setting, performance management and leading by example.
• Foster a positive, safe, and accountable workplace culture that recognizes success and supports development.
• Monitor center performance, staffing, productivity, and profitability.
• Resolve guest concerns professionally and promptly.
• Ensure compliance with company policies, procedures, and brand standards.
• Execute promotions, maintain visual merchandising and center cleanliness.

Skills

Leadership

Coaching

Communication

Problem solving

Decision making

Tools

POS systems

Scheduling software

Guest management software

Job description

European Wax Center in Aurora, CO is seeking a Spa Manager to lead daily center operations, coach a team, and drive exceptional guest experiences while achieving sales goals. This is a full‑time, in‑center leadership role with weekend availability and two Saturdays per month.

The position offers commission opportunities and robust benefits. You will be responsible for developing staff, delivering outstanding service, managing KPIs, and ensuring compliance with brand standards while maintaining a