Spa Center Manager: Lead, Coach & Grow Sales

European Wax Center, Inc.; Aurora (CO); On-site; USD 57,000 - 65,000; Full time

Benefits offered by this job

Commission opportunities + bonuses

Medical, dental, and vision insurance

401(k) with employer match

Paid Time Off Bank (Vacation, personal

Pet Insurance

Employee discounts (Free waxing + 40%"

Short-term and long-term disability

Employee Assistance Program (EAP)

Wellness program participation

Job summary

European Wax Center in Aurora, CO is seeking a Spa Manager to lead daily center operations, coach a high-performing team, and deliver exceptional guest experiences while achieving sales goals. This full-time in-center leadership role requires proven management, strong communication, KPI and budget oversight, and comfort with POS and scheduling software.

We offer competitive pay from $57k to $65k annually, plus comprehensive benefits, 401(k) with match, and an opportunity to grow within a

Qualifications

• 2+ years of management experience in retail/beauty.
• Flexible availability to support business needs.
• Proven leadership, coaching, and team development skills.
• Strong communication, interpersonal, problem-solving, and decision-making abilities.
• Experience managing KPIs, budgets, and business performance.
• Comfortable using POS, scheduling, and guest management software.
• Passion for delivering exceptional guest experiences in a fast-paced environment.
• Ability to professionally resolve guest concerns with empathy.

Responsibilities

• Lead, coach, and develop a high-performing team.
• Train and support Associates to deliver exceptional guest experiences and drive package sales and retail products.
• Drive sales through coaching, goals, and performance management.
• Foster a positive, safe workplace culture with accountability and development.
• Monitor center performance, staffing, productivity, and profitability.
• Resolve guest concerns professionally and promptly.
• Ensure policy, procedure, and brand standards compliance.
• Execute promotions and maintain center visuals and cleanliness.
• Adapt to changing business needs and initiatives.

Skills

Management experience

Flexible availability

Leadership

Communication

KPIs

POS usage

Guest experience

Guest concerns resolution

Tools

POS systems

Scheduling software

Guest management software

Job description

European Wax Center in Aurora, CO is seeking a Spa Manager to lead daily center operations, coach a high-performing team, and deliver exceptional guest experiences while achieving sales goals. This full-time in-center leadership role requires proven management, strong communication, KPI and budget oversight, and comfort with POS and scheduling software.

We offer competitive pay from $57k to $65k annually, plus comprehensive benefits, 401(k) with match, and an opportunity to grow within a