Spa Associate

Hand & Stone Massage and Facial Spa; Woodbridge (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Flexible schedule

Free food & snacks

Opportunity for advancement

Training & development

Wellness resources

Job summary

Hand & Stone Massage and Facial Spa in Woodbridge, VA is seeking a Spa Associate to be a crucial link in delivering outstanding guest experiences. You will welcome guests, answer phones, book appointments, promote memberships and upgrades, and help uphold a clean, professional environment.

The role emphasizes customer service, multitasking, and a positive attitude within a team, with hourly pay plus commissions and bonuses and employee discounts.

Qualifications

• Strong customer-service skills and a welcoming demeanor.
• Ability to answer calls, schedule appointments, and process memberships/gift cards.
• Maintain professional appearance and assist guests with a positive attitude.

Responsibilities

• Provide excellent customer service to members/guests
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards and upgrades
• Follow proper filing procedures/file maintenance
• Promote health/wellness benefits of massage therapy
• Maintain a professional and clean work environment & appearance
• Positive, energetic attitude
• Team player
• Perform various other duties as assigned

Skills

Customer service

Phone handling

Sales skills

Multitasking

Professional appearance

Education

Basic office competencies

Spa software training

Tools

Spa Soft

Job description

Benefits:

• 401(k)
• 401(k) matching
• Employee discounts
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Training & development
• Wellness resources

Hand and Stone is seeking for a Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING! The primary Qualifications and Requirements of this role include, but are not limited to:

• Provide excellent customer service to members/guests
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards and upgrades
• Follow proper filing procedures/file maintenance
• Promote health/wellness benefits of massage therapy
• Maintain a professional and clean work environment & appearance
• Positive, energetic attitude
• Team player
• Perform various other duties as assigned

What’s in it for you?

• Hourly wage plus commissions and bonuses
• Flexible schedules
• Professional and safe work environment
• Employee discounts
• Employee rewards program/employee referral bonus
• Contests

Job Requirements:

• Knowledge of Microsoft Office application, Spa Soft (will train) and basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest