Spa Sales and Customer Service Associate

Hand & Stone - 109 Main St - Stoneham, MA; Stoneham (MA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Job summary

A leading spa company is seeking a Spa Associate in Stoneham, MA. This role involves providing outstanding customer service, greeting guests, booking appointments, and promoting wellness benefits of massage therapy. Ideal candidates should possess excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. The position offers flexible scheduling, competitive salary, and a supportive work environment with opportunities for advancement.

Qualifications

• Excellent personal appearance and communication skills.
• Ability to handle stressful situations professionally.
• Multitasking abilities while focusing on guests.

Responsibilities

• Provide excellent customer service to members and guests.
• Welcome and greet members/guests upon arrival.
• Answer phones, book appointments, and sell memberships.
• Promote health/wellness benefits of massage therapy.

Skills

Excellent personal appearance

Good verbal communication skills

Good written communication skills

Ability to handle stressful situations

Multitasking skills

Positive attitude

Team player

Job description

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

Job Overview

Hand and Stone is seeking a Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING!

Responsibilities

• Provide excellent customer service to members/guests
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards and upgrades
• Follow proper filing procedures/file maintenance
• Promote health/wellness benefits of massage therapy
• Maintain a professional and clean work environment & appearance
• Positive, energetic attitude
• Team player
• Perform various other duties as assigned

Compensation

Hourly wage plus commissions and bonuses

What’s in it for you?

• Flexible schedules
• Professional and safe work environment
• Employee discounts
• Employee rewards program/employee referral bonus
• Contests

Qualifications & Requirements

• Excellent personal appearance, good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest
• SA421