Spa & Amenities Concierge (Guest Services)

FirstService Residential; Boca Raton (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

FirstService Residential in Boca Raton is seeking a Guest Services Associate to support spa and amenity operations. You will answer phones, greet guests, schedule appointments, and help maintain the spa environment to ensure a welcoming experience for members and visitors.

The role requires flexibility including weekend shifts, willingness to handle cash, operate the front desk computer system, and participate in ongoing training to uphold service standards.

Qualifications

• High school diploma or equivalent preferred.
• Reception desk or spa experience preferred.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Answer phones promptly and greet guests.
• Schedule appointments accurately.
• Maintain spa and amenity areas and restock as needed.
• Assist with cash handling and operating computer systems.
• Attend training classes and staff meetings.

Skills

Customer service

Communication skills

Reception desk experience

Interpersonal skills

MS Office knowledge

Education

High school diploma or equivalency

Tools

Microsoft Office Applications

Job description

FirstService Residential in Boca Raton is seeking a Guest Services Associate to support spa and amenity operations. You will answer phones, greet guests, schedule appointments, and help maintain the spa environment to ensure a welcoming experience for members and visitors.

The role requires flexibility including weekend shifts, willingness to handle cash, operate the front desk computer system, and participate in ongoing training to uphold service standards.