Building Operations & Guest Services

FirstService Residential; Boca Raton (FL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid holidays

401k with company match

Job summary

FirstService Residential is seeking an Operations Staff member in Boca Raton, FL to ensure top-tier service for residents, guests, and service providers. You will greet and register guests, assist in property operations, and maintain daily logs and incident records.

The role requires strong customer service, clear communication, and the ability to respond to emergencies promptly. This full-time position offers comprehensive benefits and a 401(k) match, with scheduling Thursday to Sunday 3pm–11pm

Qualifications

• Minimum of High School diploma or equivalency required.
• Two (2) or three (3) years of experience in a similar position preferred.
• Effective written and verbal communication skills.
• Must possess strong customer service background.
• Strong customer service, communication and interpersonal skills required.
• Multiple language fluency is desirable.
• Strong command of information system hardware/software is required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Control Systems and Emergency Response Systems
• Responds to emergency situations in a timely manner.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Works shifts that are subject to change based on property needs.
• All employees are required to check in with the Property Manager during the issuance of Tropical Storm or Hurricane Watch or Warning
• Be Courteous and respectful to their fellow employees, residents, and guest.
• Maintain their assigned areas in a neat and safe manner.
• Safety procedures must be maintained and adhered to.
• Attend the mandatory staff meetings.
• Supervise moves, deliveries and check on the status of all unit owner construction, ensuring that everything proceeds smoothly according to the property Regulations, reporting any damage to common areas immediately to the Property Manager.
• Assist the Receiving Department as needed in keeping all deliveries, moves and construction workers orderly and following with Regulations.
• Assist with Unit Owners, Residents and Guests in a courteous, helpful manner, referring all questions that cannot be handled to the Management office for further assistance.
• Retrieve packages for the Residents, as needed, from the Receiving Office after normal Receiving Hours or if the Receiving Clerk is busy assisting others. Proper procedures regarding the release of packages must be followed.
• Relieve the Receiving clerk as needed.
• Relieve the Front Desk staff as needed.
• Monitor the Valet Personnel, ensuring compliance with the Association’s Guidelines for vehicular traffic in the garage and on the Valet ramp.

Skills

Customer service

Communication

Emergency response

Attention to safety

Interpersonal skills

Education

High School diploma

Tools

Control Systems

Incident reporting software

Job description

FirstService Residential is seeking an Operations Staff member in Boca Raton, FL to ensure top-tier service for residents, guests, and service providers. You will greet and register guests, assist in property operations, and maintain daily logs and incident records.

The role requires strong customer service, clear communication, and the ability to respond to emergencies promptly. This full-time position offers comprehensive benefits and a 401(k) match, with scheduling Thursday to Sunday 3pm–11pm