Building Operations & Guest Services Coordinator

FirstService Residential; Pompano Beach (FL); On-site; USD 60,174,000 - 65,904,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision plan

401k with company match

Paid holidays

Time off benefits

Job summary

FirstService Residential in Boca Raton, FL is seeking an Operations Staff member to greet residents and guests, assist in property operations, and maintain logs and safety procedures. You will monitor systems, respond to emergencies, and support the Receiving and Front Desk teams while upholding building regulations.

The role requires excellent customer service, clear communication, and reliability. A high school diploma is required; CPR/AED is desirable.

Qualifications

• High school diploma or equivalent required.
• FA CPR AED Certification is desirable.
• Two or three years of experience in a similar position preferred.
• Effective written and verbal communication skills.
• Must possess strong customer service background.
• Strong customer service, communication and interpersonal skills required.
• Multiple language fluency is desirable.
• Strong command of information system hardware/software is required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Control Systems and Emergency Response Systems
• Responds to emergency situations in a timely manner.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Works shifts that are subject to change based on property needs.
• All employees are required to check in with the Property Manager during the issuance of Tropical Storm or Hurricane Watch or Warning.
• Be Courteous and respectful to their fellow employees, residents, and guest.
• Maintain their assigned areas in a neat and safe manner.
• Safety procedures must be maintained and adhered to. Any safety issues must be brought to the attention of the Property Manager immediately.
• Attend the mandatory staff meetings.
• Supervise moves, deliveries and check on the status of all unit owner construction, ensuring that everything proceeds smoothly according to the property Regulations, reporting any damage to common areas immediately to the Property Manager.
• Assist the Receiving Department as needed in keeping all deliveries, moves and construction workers orderly and following with Regulations.
• Assist with Unit Owners, Residents and Guests in a courteous, helpful manner, referring all questions that cannot be handled to the Management office for further assistance.
• Retrieve packages for the Residents, as needed, from the Receiving Office after normal Receiving Hours or if the Receiving Clerk is busy assisting others. Proper procedures regarding the release of packages must be followed.
• Relieve the Receiving clerk as needed.
• Relieve the Front Desk staff as needed.
• Monitor the Valet Personnel, ensuring compliance with the Association’s Guidelines for vehicular traffic in the garage and on the Valet ramp.
• At the beginning and end of each shift, check the First Alarm Panel, ensuring that it is fully operational. Report any troubles in writing to the Property Manager immediately.
• Assist the Property Manager and Administrative Assistant as needed.
• Respond to any mechanical, medical or police emergencies and assist as necessary.
• Report to the Property Manager any problems as soon as possible, recording all irregularities on an Incident Report
• May be assigned other duties by the Operations Manager and/or Property Manager

Skills

Customer service

Communication

Interpersonal skills

Language skills

IT literacy

Education

High School diploma or equivalent

Tools

Information systems

Job description

FirstService Residential in Boca Raton, FL is seeking an Operations Staff member to greet residents and guests, assist in property operations, and maintain logs and safety procedures. You will monitor systems, respond to emergencies, and support the Receiving and Front Desk teams while upholding building regulations.

The role requires excellent customer service, clear communication, and reliability. A high school diploma is required; CPR/AED is desirable.