South Florida Law Firm Account Manager — Client Retention

Walker Advertising; Florida; On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

3 Weeks Paid Time Off

12 Weeks of Paid Parental Leave

Comprehensive Insurance Coverage (Med/

401(k) Retirement Savings Plan

Wellness Initiatives/Employee Assist

Rewards and Recognition Programs

Career Development Opportunities

Job summary

Walker Advertising in South Florida seeks an Account Manager to deepen relationships with existing law firm clients. You will act as an embedded contact with intake staff, visiting firms monthly and coaching their teams to maximize Walker leads.

The role emphasizes retention rather than new business, partnering with the BDE to grow in new markets. Ideal candidates have 3–5 years in client-facing account roles, strong communication, ownership, and a willingness to travel 50% across South Florida.

Qualifications

• 3-5 years of direct client-facing or account management experience.
• Experience in law firm intake, legal services, or client-facing account management preferred; personal injury experience is strongly preferred but not required.
• High motor and ownership — able to proactively build relationships without close daily oversight.
• Coachable with the confidence to stand ground with attorneys and intake staff.
• Strong verbal and written communication with a consultative, relationship-first approach.
• Willing to travel approximately 50% for in-person visits in South Florida.
• Familiarity with Salesforce or similar CRM tools is a plus.

Responsibilities

• Serve as an embedded, in-person point of contact for a portfolio of South Florida law firm accounts.
• Conduct at least one in-person visit per account per month and regular check-ins.
• Run intake trainings and coaching sessions to maximize value from Walker leads.
• Identify buying signals and opportunities; route them to the assigned BDE.
• Support lead reviews and troubleshoot conversion issues with client and BDE.
• Own client retention and satisfaction for the assigned accounts; escalate issues early.
• Re-engage churned firms and diagnose if relationships can be repaired.
• Build understanding of practice areas to speak credibly with attorneys and intake staff.
• Help build out a referral network and identify new opportunities within existing clients.
• Collaborate with BDE and Director of National Sales to shape training for scaling.

Skills

Account management

Client facing

Relationship building

Communication skills

Travel readiness

Tools

Salesforce

Job description

Walker Advertising in South Florida seeks an Account Manager to deepen relationships with existing law firm clients. You will act as an embedded contact with intake staff, visiting firms monthly and coaching their teams to maximize Walker leads.

The role emphasizes retention rather than new business, partnering with the BDE to grow in new markets. Ideal candidates have 3–5 years in client-facing account roles, strong communication, ownership, and a willingness to travel 50% across South Florida.