Solutions Sales Architect: Customer Success & Orders

BlueStar US; Chicago (IL); On-site; USD 25,000 - 33,000; Full time

Job summary

BlueStar, Inc. is seeking a Solution Sales Architect to support the Sales Manager by ensuring smooth information flow and timely follow-up with customers. The role combines administrative tasks with customer-facing responsibilities.

Candidates should have strong phone skills, database and word processing proficiency, and the ability to handle multiple projects, with potential for advancement.

Qualifications

• Proven ability to communicate clearly in writing and over the phone.
• Experience handling customer service or sales support tasks.
• Ability to manage multiple projects with attention to detail.

Responsibilities

• Assist in managing customer issues
• Enter and process orders through EDI, online, and/or email
• Check item availability and confirm stock
• Manage backorder/open order report
• Troubleshoot order issues
• Take inbound customer calls
• Manage the RMA process for customers
• Coordinate in-house promotions
• Self-study product materials to become familiar with offerings

Skills

Excellent telephone skills

Database management

Word processing

Written communications

Multitasking

Education

High school graduate

2 or 4 year college graduate preferred

Tools

Oracle Experience

Job description

BlueStar, Inc. is seeking a Solution Sales Architect to support the Sales Manager by ensuring smooth information flow and timely follow-up with customers. The role combines administrative tasks with customer-facing responsibilities.

Candidates should have strong phone skills, database and word processing proficiency, and the ability to handle multiple projects, with potential for advancement.