Solution Sales Architect

BlueStar US; Chicago (IL); On-site; USD 25,000 - 33,000; Full time

Job summary

BlueStar, Inc. is seeking a Solution Sales Architect to support the Sales Manager by ensuring smooth information flow and timely follow-up with customers. The role combines administrative tasks with customer-facing responsibilities.

Candidates should have strong phone skills, database and word processing proficiency, and the ability to handle multiple projects, with potential for advancement.

Qualifications

• Proven ability to communicate clearly in writing and over the phone.
• Experience handling customer service or sales support tasks.
• Ability to manage multiple projects with attention to detail.

Responsibilities

• Assist in managing customer issues
• Enter and process orders through EDI, online, and/or email
• Check item availability and confirm stock
• Manage backorder/open order report
• Troubleshoot order issues
• Take inbound customer calls
• Manage the RMA process for customers
• Coordinate in-house promotions
• Self-study product materials to become familiar with offerings

Skills

Excellent telephone skills

Database management

Word processing

Written communications

Multitasking

Education

High school graduate

2 or 4 year college graduate preferred

Tools

Oracle Experience

Job description

Company Overview

BlueStar is a leading global solutions-based distributor of point-of-sale, bar-coding, data collection, radio frequency identification (RFID), and wireless mobility products. BlueStar works exclusively with Value Added Reseller Partners, providing them with complete solutions at competitive prices. The company brings unequaled expertise to the market, offers award-winning technical support, and is an authorized service center for a growing number of manufacturers.

Job Description

The Solution Sales Architect performs a variety of clerical and administrative activities to support the Sales Manager. They are responsible for a smooth flow of information and follow up for existing and prospective customers.

Essential responsibilities include

• Assist in managing customer issues
• Enter and process orders through EDI, online, and/or email
• Check item availability and confirm stock
• Manage backorder/open order report
• Troubleshoot order issues
• Take inbound customer calls
• Manage the RMA process for customers
• Coordinate in-house promotions
• Self-study the product materials to become familiar with product offerings (attend in-house training) other responsibilities as necessary

Qualifications and Experience

• Excellent telephone skills and computer knowledge with proficiency in database management and word processing
• Demonstrated proficiency composing written communications
• High energy level, comfortable performing multifaceted projects in conjunction with day to day activities
• Resourceful, well organized, highly dependable, efficient and detail oriented
• 3-5 years previous job experience with customer service or sales support experience preferred
• High school graduate, 2 or 4 year college graduate preferred
• Oracle Experience preferred but not required
• Entry level position with opportunity for advancement

Equal Opportunity Employer/Veterans/Disability.