Solutions Group Supervisor: Customer Experience Leader

United Site Services; Meridian (ID); On-site; USD 67,000 - 97,000; Full time

Benefits offered by this job

Holiday & Paid Time Off

Medical/Pharmacy

401(k) with employer match

Dental, Vision

Job summary

United Site Services seeks a Solutions Group Supervisor to lead a team of specialists, ensuring a world-class customer experience across sales, service, and billing. You will qualify needs, guide processes, and coach staff to deliver fast, clear, and high-quality outcomes.

Ideal candidates hold an Associate degree and 6 years in customer service, with strong leadership and CRM/Microsoft Office proficiency. This is a full-time, on-site role with a comprehensive benefits package.

Qualifications

• Minimum 2 Year / Associate degree or equivalent combination of education and experience in Business Administration, Finance, Accounting
• 6 in the customer service field or equivalent combination of education and experience
• Demonstrate strong safety awareness and leadership

Responsibilities

• Monitor call management system and staffing coverage
• Generate monthly metrics and scorecard reporting
• Hire, train, and supervise Solutions Group Specialists
• Plan and track daily work schedules for optimal coverage
• Provide coaching and development to National Account Specialists
• Build strong interdepartmental relationships to deliver exceptional customer experience

Skills

Customer service

Leadership

Coaching

Relationship management

Education

Associate degree in Business Administration/Finance/Accounting

Tools

Microsoft Office

CRM

Job description

United Site Services seeks a Solutions Group Supervisor to lead a team of specialists, ensuring a world-class customer experience across sales, service, and billing. You will qualify needs, guide processes, and coach staff to deliver fast, clear, and high-quality outcomes.

Ideal candidates hold an Associate degree and 6 years in customer service, with strong leadership and CRM/Microsoft Office proficiency. This is a full-time, on-site role with a comprehensive benefits package.