Customer Experience Supervisor - Quality & Growth

NOW Health Group INC; Bloomingdale (IL); On-site; USD 65,000 - 95,000; Full time

Job summary

NOW Health Group INC. is seeking a Customer Service Manager to lead a team in delivering a 5-Star experience to every customer. You will plan, coordinate, and supervise daily activities to meet service goals and drive improvements in quality, productivity, and profitability.

The role requires a Bachelor's degree and 3–5 years of supervisory experience, with strong communication and CRM/Excel skills to support inside sales and cross-functional collaboration.

Qualifications

• Bachelor's degree required
• 3–5 years of related supervisory experience
• Strong written and verbal communication skills

Responsibilities

• Manage the customer service team to ensure a 5-Star experience
• Train, hire and manage the team across channels
• Address complaints and coordinate with other departments for investigations
• Review billing transactions and ensure accuracy
• Identify strategies to improve quality, productivity and profitability
• Support inside sales as needed and assist the Inside Sales Manager
• Promote safety and GMP compliance across the team

Skills

Supervisory experience

Team leadership

Customer service

Education

Bachelor's degree

Tools

CRM software

Microsoft Excel

Microsoft Word

Job description

NOW Health Group INC. is seeking a Customer Service Manager to lead a team in delivering a 5-Star experience to every customer. You will plan, coordinate, and supervise daily activities to meet service goals and drive improvements in quality, productivity, and profitability.

The role requires a Bachelor's degree and 3–5 years of supervisory experience, with strong communication and CRM/Excel skills to support inside sales and cross-functional collaboration.