Customer Service Supervisor: Lead & Develop a High-Impact Team

Spectrum; North Carolina; Presencial; USD 56.000 - 89.000; Jornada completa

Descripción de la vacante

Spectrum is seeking a Customer Service Supervisor to lead a team of representatives, coaching and mentoring to deliver exceptional service to our business customers. You’ll foster a collaborative environment, handle difficult conversations, and drive continuous improvement across shifts in a busy call center.

The role requires 5–7 years of customer service experience, a high school diploma with some college coursework, and strong leadership, communication, and multitasking skills.

Formación

• High school diploma with some college coursework in business or related field, or equivalent experience.
• 5-7 years of customer service/call center experience.
• Proficient in personal and computer software applications (word processing, spreadsheet, cable billing system).
• Strong communication, supervision, organization, and time management skills.
• Leadership, equitable, multitasking, adaptability, dependability, and good vision.
• Knowledge of customer relations functions, products/services, and general accounting/billing procedures.

Responsabilidades

• Lead a team of representatives using encouragement and accountability to create a cohesive work unit.
• Cultivate staff skills through on-the-job training and performance reviews to improve effectiveness.
• Mentor and coach individuals to meet performance standards and enhance customer experience.
• Motivate the team to take action and develop solutions to improve the customer experience.

Conocimientos

Effective communication

Supervision

Organization

Time management

Leadership

Multitasking

Adaptable

Dependable

Good vision

Educación

High school diploma with some college coursework in business

Herramientas

Word processing

Spreadsheet

Cable billing system

Descripción del empleo

Spectrum is seeking a Customer Service Supervisor to lead a team of representatives, coaching and mentoring to deliver exceptional service to our business customers. You’ll foster a collaborative environment, handle difficult conversations, and drive continuous improvement across shifts in a busy call center.

The role requires 5–7 years of customer service experience, a high school diploma with some college coursework, and strong leadership, communication, and multitasking skills.