Solutions Engineer: Telco Onboarding & Technical Sales

netnumber; Massachusetts; On-site; USD 90,000 - 120,000; Full time

Job summary

A leading telecommunications company is seeking a dynamic Systems & Solution Engineer to join their team in Massachusetts. This full-time role involves combining technical and sales expertise to support customers throughout their journey, from onboarding to ongoing use of services. The successful candidate will work closely with both technical teams and clients to ensure effective service delivery and enhance customer experience. Ideal for mid-senior level engineers with a strong background in customer support and telecommunications solutions.

Qualifications

• Deep technical knowledge of telecommunications services and solutions.
• Ability to communicate technical concepts effectively to customers.
• Experience in customer onboarding and technical support.

Responsibilities

• Assist sales teams in selling complex technical solutions.
• Work directly with customers to understand their business needs.
• Provide ongoing technical support during and after the sales process.
• Monitor and respond to customer emails pertaining to technical issues.
• Ensure timely resolution of critical customer issues.

Skills

Technical knowledge

Sales expertise

Customer support

Technical presentations

Problem-solving

Job description

A leading telecommunications company is seeking a dynamic Systems & Solution Engineer to join their team in Massachusetts. This full-time role involves combining technical and sales expertise to support customers throughout their journey, from onboarding to ongoing use of services. The successful candidate will work closely with both technical teams and clients to ensure effective service delivery and enhance customer experience. Ideal for mid-senior level engineers with a strong background in customer support and telecommunications solutions.