Solutions Engineer, Product Expert — Post-Sales Mastery

RedTech Recruitment Ltd.; New York (NY); On-site; USD 135,000 - 190,000; Full time

Job summary

RedTech Recruitment Ltd. is seeking a Solutions Engineer to join its rapidly growing AI software company. You will be the go-to expert for a product area within the post-sales technical team, owning hands-on troubleshooting, API integrations, and customer-facing problem-solving.

The role is based in New York, NY, on-site 4-5 days per week with up to 20% travel. Salary ranges from $135,000 to $190,000 per year, plus competitive equity and benefits. No variable bonus component.

Qualifications

• 3+ years of relevant experience in Solutions Engineering or similar customer-facing technical role
• Experience in a startup, supporting customers across complex software products
• Bachelor’s degree in Computer Science, Engineering or another technical subject
• Strong experience troubleshooting API integrations and data exchanges
• Proven ability to own escalations through to resolution
• Experience becoming a trusted technical expert across a complex platform
• Comfort navigating codebases and working with engineering teams for fixes
• Excellent communication skills explaining technical issues to non-tech customers
• Autonomous in a fast-moving environment with evolving processes
• B2B SaaS familiarity with CRM tools like Salesforce
• Backgrounds in startup Technical Account Manager or similar roles with hands-on post-sales ownership

Responsibilities

• Become the dedicated technical expert for a product area after implementation
• Investigate data and API integrations to diagnose issues and verify operations
• Take ownership of escalations and collaborate with engineering for needed fixes

Skills

Hands-on ownership

API integrations

Customer-facing

Troubleshooting

Excellent communication

Post-sales ownership

Education

Bachelor's degree in Computer Science, Engineering or another technical subject

Tools

Salesforce

Job description

RedTech Recruitment Ltd. is seeking a Solutions Engineer to join its rapidly growing AI software company. You will be the go-to expert for a product area within the post-sales technical team, owning hands-on troubleshooting, API integrations, and customer-facing problem-solving.

The role is based in New York, NY, on-site 4-5 days per week with up to 20% travel. Salary ranges from $135,000 to $190,000 per year, plus competitive equity and benefits. No variable bonus component.