Solutions Engineer I - Pre-Sales Technical Expert

SmartBear; Somerville (MA); On-site; USD 100,000 - 120,000; Full time

Job summary

SmartBear in the United States is seeking a Solutions Engineer I to serve as a trusted technical advisor to partners, prospects, and customers. You will lead discovery conversations, deliver tailored demos and technical presentations, and design proofs of concept to validate customer requirements.

The role collaborates with Sales, Product Management, Marketing, and Customer Success to map solutions to customer needs, respond to RFIs/RFPs, and support partner enablement while traveling ~5% for

Qualifications

• 2+ years in a Solutions Engineer, Sales Engineer, or customer-facing technical role.
• Experience presenting or explaining technical concepts to varied audiences.
• Experience working with customers, partners, or internal stakeholders to solve technical challenges.
• Ability to quickly learn new technologies and articulate their value.

Responsibilities

• Serve as a trusted technical advisor to partners, prospects, and customers.
• Lead technical discovery conversations to understand business and technical requirements.
• Deliver tailored product demonstrations and technical presentations aligned to customer use cases.
• Design and guide proofs of concept (POCs), evaluations, and technical validations.
• Partner with Sales to develop technical win strategies and address technical objections.
• Help partners qualify opportunities and map SmartBear solutions to customer needs.
• Contribute to functional and technical responses for RFIs/RFPs.
• Collaborate with Product Management, Marketing, and Customer Success to support partner and customer success.
• Convey product feedback, field insights, and feature requests to internal teams.
• Support partner enablement through training, webinars, and technical resources.
• Comfortable working with software resellers, partners, or third-party stakeholders.
• Strong presentation, storytelling, and whiteboarding skills.
• Ability to communicate complex technical topics clearly to technical and non-technical audiences.
• Represent SmartBear at industry events and partner engagements (approximately 5% travel).

Skills

Customer-facing

Technical presentations

Discovery conversations

POCs

Technical win strategies

Tools

Selenium

Playwright

Swagger/OpenAPI

Git

CI/CD

AWS/Azure

Job description

SmartBear in the United States is seeking a Solutions Engineer I to serve as a trusted technical advisor to partners, prospects, and customers. You will lead discovery conversations, deliver tailored demos and technical presentations, and design proofs of concept to validate customer requirements.

The role collaborates with Sales, Product Management, Marketing, and Customer Success to map solutions to customer needs, respond to RFIs/RFPs, and support partner enablement while traveling ~5% for