Solution Engineer / Pre Sales (m/f/d) USA

Serviceware SE; Northern (KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Serviceware SE is seeking a Solution Engineer within the PreSales team to drive global growth by bridging customer needs with our software solutions. You will work with Sales, Customer Success, Product, and Professional Services to lead technical discovery sessions, deliver tailored demonstrations, and support complex sales cycles.

The ideal candidate is customer-focused, curious, and highly structured, capable of translating complex technical concepts into clear customer conversations and

Responsibilities

• Lead technical discovery sessions with prospects and customers to understand goals, challenges, processes, and decision criteria.
• Translate customer requirements into clear solution approaches and show how our offering delivers measurable business value.
• Prepare and deliver tailored product demonstrations for technical and non-technical stakeholders.
• Support complex sales cycles from qualification through to close, identifying risks and required resources.
• Create or contribute to solution documentation, architecture overviews, and value narratives.
• Design and support proof-of-concept activities with defined ownership and measurable outcomes.
• Bridge gaps between customers, Sales, Product, Customer Success, and Delivery teams to capture market feedback.

Job description

As a Solution Engineer within the PreSales team, you play a key role in driving global business growth by bridging customer needs with the company's solutions. Working closely with Sales, Customer Success, Product, and Professional Services, you lead technical discovery sessions, deliver tailored product demonstrations, support complex sales cycles, and develop solution recommendations that address customer challenges and business objectives.

The ideal candidate is customer-focused, curious, and highly structured, combining strong technical aptitude with excellent communication and commercial awareness. You are comfortable engaging both technical teams and senior business stakeholders, asking insightful discovery questions, challenging assumptions, and guiding customers toward practical, value-driven solutions. Rather than having every answer immediately, you excel at investigating issues, collaborating across teams, and translating complex technical concepts into clear, compelling customer conversations.

These tasks are waiting for you

• Customer Discovery & Solution Positioning
  Lead technical and business discovery sessions with prospects and customers to understand their goals, challenges, processes, technical landscape, and decision criteria.
  Translate customer requirements into clear solution approaches and position our offering in a way that connects technical capabilities to measurable business value.
• Product Demonstrations
  Prepare and deliver compelling, tailored product demonstrations for different stakeholder groups, including technical users, business owners, executives, and procurement teams.
  Adapt demos to the customer's use case, industry context, maturity level, and buying stage rather than relying on generic product presentations.
• Sales Cycle Support
  Partner with Account Executives and Sales leadership throughout the sales cycle, from qualification and discovery through proposal, technical validation, negotiation support, and close.
  Help qualify opportunities from a technical and value perspective, identifying risks, gaps, blockers, and required resources early in the process.
• RFPs, RFIs & Technical Documentation
  Support responses to RFPs, RFIs, security questionnaires, technical assessments, and procurement processes.
  Create or contribute to solution documentation, architecture overviews, value narratives, and customer-facing materials.
• Proof of Concept & Technical Validation
  Design and support proof-of-concept activities where required, ensuring clear success criteria, realistic timelines, defined ownership, and measurable outcomes.
  Work with prospects and internal teams to validate technical fit and address integration, security, scalability, data, and implementation questions.
• Internal Collaboration
  Act as a bridge between customers, Sales, Product, Customer Success, and Delivery teams.
  Capture market feedback, product gaps, competitive insights, and recurring customer requirements, and share them with the relevant internal stakeholders.
• Competitive & Value Selling
  Support competitive positioning by clearly articulating our differentiation, strengths, trade-offs, and value drivers.
  Help Sales teams move conversations beyond features and pricing toward business impact, operational improvement, risk reduction, and strategic outcomes.

What you have to offer

• Experience in a Solution Engineering, Sales Engineering, PreSales Consultant, Technical Consultant, or similar customer-facing role.
• Strong ability to explain technical concepts to both technical and non-technical audiences.
• Experience supporting B2B software, SaaS, enterprise technology, or complex solution sales.
• Confidence leading discovery sessions, demos, workshops, and technical validation meetings.
• Strong commercial understanding and ability to connect solution capabilities to customer value.
• Excellent communication and presentation skills in English.
• Ability to work independently across time zones with Sales and customer stakeholders in the UK and/or US.
• Strong stakeholder management skills and the ability to build credibility with prospects, customers, and internal teams.
• Structured thinking, attention to detail, and the ability to manage multiple opportunities in parallel.