Solutions Engineer, Customer Experience

SwiftConnect; United States; On-site; USD 120,000 - 150,000; Full time

Job summary

SwiftConnect in the United States is seeking a technically sharp, customer-obsessed Solutions Engineer to join our Customer Experience team, bridging customers and our product.

You will work closely with Account Managers, Customer Success Managers, and Product teams to support pre- and post-sales technical engagements, drive successful implementations, and help customers solve real problems with our technology.

Qualifications

• 3–6 years in a Solutions Engineer or similar customer-facing technical role.
• Bachelor's degree in CS/Engineering or related field, or equivalent experience.
• Strong API, cloud, and SaaS integration knowledge.
• Experience scripting for integrations and POC builds.

Responsibilities

• Act as the primary technical advisor for assigned accounts, building trusted stakeholder relationships.
• Lead product demonstrations, technical discovery, and solution design workshops tailored to customers.
• Support sales with POC engagements and responses to technical RFPs/RFIs.
• Guide onboarding and implementation, ensuring smooth integration with customer tech stacks.
• Troubleshoot complex issues with Engineering and Support to drive resolution.
• Develop integration guides, architecture diagrams, and best-practice playbooks.
• Collaborate with Customer Success to monitor health checks and identify expansion opportunities.
• Contribute to internal knowledge base, training materials, and onboarding resources.
• Stay current on product releases and industry trends to position solutions effectively.

Skills

APIs REST/GraphQL

Cloud platforms

SaaS integrations

Python/JavaScript

Communication

Pre-sales

Education

Bachelor's degree in CS/Engineering or related field

Tools

Salesforce

Zendesk

Job description

SwiftConnect in the United States is seeking a technically sharp, customer-obsessed Solutions Engineer to join our Customer Experience team, bridging customers and our product.

You will work closely with Account Managers, Customer Success Managers, and Product teams to support pre- and post-sales technical engagements, drive successful implementations, and help customers solve real problems with our technology.