Customer Solutions Engineer — Technical Liaison & Advocate

Sift; Seattle (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

Sift is seeking a Customer Solutions Engineer in Seattle to bridge customer-facing teams with engineering and product. You will own the most complex issues, understand customer needs, and drive technical solutions that maximize value.

You will also automate tasks and create data-driven enhancements to supporting processes. The role emphasizes cross-functional collaboration, strong communication, and the ability to translate complex concepts for developers and non-developers.

Qualifications

• 5+ years in a technical customer-facing role.
• Strong cross-functional collaboration with data science, engineering and product teams.
• Outstanding communication skills to convey complex technical concepts to diverse audiences.
• Growth mindset with willingness to learn and apply new skills.
• Experience writing scripts and queries to build internal tools and data pulls (SQL, Python, Bash).

Responsibilities

• Own the most complex customer issues as the technical liaison to Enterprise accounts.
• Serve as the customer’s technical point of contact throughout the relationship and understand business and technical needs.
• Automate tasks and optimize processes; develop scripts to measure ROI and improve integrations.

Skills

SQL

Python

Bash scripting

APIs & Web technologies

Communication skills

Cross-functional collaboration

Job description

Sift is seeking a Customer Solutions Engineer in Seattle to bridge customer-facing teams with engineering and product. You will own the most complex issues, understand customer needs, and drive technical solutions that maximize value.

You will also automate tasks and create data-driven enhancements to supporting processes. The role emphasizes cross-functional collaboration, strong communication, and the ability to translate complex concepts for developers and non-developers.