Solutions Engineer - AI SaaS for Restaurants | Hybrid Equity

Restaurant365; San Francisco (CA); Hybrid; USD 66,000 - 100,000; Full time

Benefits offered by this job

Comprehensive medical benefits

401k + matching

Equity Option Grant

Unlimited PTO + Company holidays

Wellness initiatives

Job summary

Restaurant365 is seeking a Solutions Engineer to partner with the sales team, demonstrate the Restaurant365 platform, and configure products for customers. You will translate client requirements into technical solutions and support the sales cycle with product knowledge and hands-on demos.

The role is hybrid in San Francisco, with onsite Tuesdays and Wednesdays, travel up to 25%, and a focus on leveraging AI tools to improve workflows and drive better outcomes for restaurant operators.

Qualifications

• Hands-on experience using restaurant management software.
• Expert in restaurant finance and/or operations.
• Ability to speak credibly about how software supports day-to-day restaurant operations and/or finance.
• Excellent written and verbal communication, organization, and presentation skills.
• Experience in a SaaS environment is a plus.
• Willingness to travel 25% of the time.
• Curiosity and eagerness to use AI in daily work, with good judgment.

Responsibilities

• Maintain an expert status on all Restaurant365 features and partnering platforms.
• Partner with Account Executives throughout the sales process, building trusted working relationships and helping them advance customer conversations.
• Build rapport with prospective customers by listening closely and understanding restaurant operations realities.
• Understand clients’ requirements, identify gaps, and define solutions to bridge the gap.
• Create and deliver presentations that communicate the value proposition clearly.
• Set up and maintain demonstration platforms for existing and new features.
• Act as a technical resource for the sales team on the R365 product and partnering solutions.
• Train the sales team on product knowledge and new features.
• Provide RFP assistance for sales team.
• Consult marketing from a product and partnering knowledge standpoint.
• Perform webinars and in-person presentations for marketing and sales.
• QA newly released features and feedback to the product team.
• Find opportunities to automate and improve workflows using approved AI and other tools.

Skills

Restaurant software

Finance & ops

Communication skills

Travel readiness

Job description

Restaurant365 is seeking a Solutions Engineer to partner with the sales team, demonstrate the Restaurant365 platform, and configure products for customers. You will translate client requirements into technical solutions and support the sales cycle with product knowledge and hands-on demos.

The role is hybrid in San Francisco, with onsite Tuesdays and Wednesdays, travel up to 25%, and a focus on leveraging AI tools to improve workflows and drive better outcomes for restaurant operators.