AI-Driven Solutions Engineer — Restaurant Tech

Restaurant365; Denver (CO); Hybrid; USD 66,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

401k matched

Equity grant

Unlimited PTO

Wellness program

Job summary

Restaurant365 is seeking a Solutions Engineer to collaborate with the sales team, demonstrate the Restaurant365 platform, and configure products for customers. You will be a technical resource advancing customer conversations and supporting the product team with insights from the field.

Ideal candidates will own expert knowledge of Restaurant365 features, engage in demonstrations, train the sales team, assist with RFPs, and help translate client needs into scalable solutions.

Qualifications

• Hands-on experience using restaurant management software in a restaurant, hospitality, or restaurant-technology environment.
• Expert in restaurant finance and/or operations, preferably both.
• Ability to speak credibly about how software supports day-to-day restaurant operations and/or finance.
• Strong interpersonal skills and a demonstrated ability to establish rapport and build trusting relationships quickly with customers and teammates.
• Excellent written and verbal communication, organization, and presentation skills.
• A solutions-oriented mindset, sound judgment, and a desire to learn, grow, and improve.
• Experience in a SaaS environment is a plus.
• Willingness to travel 25% of the time.
• Curiosity and eagerness to use AI in your daily work, backed by hands-on experience, a good sense of what generative AI can and can't do, and the judgment to verify its outputs.

Responsibilities

• Maintain an expert status on all Restaurant365 features and partnering platforms.
• Partner with Account Executives throughout the sales process, building trusted working relationships and helping them advance customer conversations.
• Build rapport with prospective customers by listening closely, asking thoughtful questions, and understanding the realities of restaurant operations, ideally drawing from their own personal backgrounds.
• Understanding clients’ requirements, identifying gaps and defining solutions to bridge the gap.
• Create and deliver powerful presentations that clearly communicate the uniqueness of the value proposition.
• Setting up and maintaining demonstration platforms for existing and new features.
• Acting as a technical resource for sales team with specific questions regarding the R365 product and partnering solutions.
• Training the sales team on product knowledge and new features.
• RFP assistance for sales team.
• Consult marketing from an R365 product and partnering product knowledge standpoint.
• Perform webinars and in-person presentations for marketing and sales purposes.
• QA of newly released features delivering feedback to the product team.
• Find opportunities to automate and improve how work gets done across your role with approved AI and other tools.

Skills

Restaurant software

Finance

Operations

Customer relations

Presentations

AI in work

SaaS experience

Travel up to 25%

Tools

R365 product knowledge

Job description

Restaurant365 is seeking a Solutions Engineer to collaborate with the sales team, demonstrate the Restaurant365 platform, and configure products for customers. You will be a technical resource advancing customer conversations and supporting the product team with insights from the field.

Ideal candidates will own expert knowledge of Restaurant365 features, engage in demonstrations, train the sales team, assist with RFPs, and help translate client needs into scalable solutions.