Restaurant SaaS Implementation Lead

Remote Genie; États-Unis; À distance; USD 70 000 - 84 000; Plein temps

Avantages offerts par ce poste

Medical benefits

401k + matching

Equity option

Unlimited PTO + Company holidays

Wellness initiatives

Résumé du poste

Restaurant365 is hiring an Implementation Specialist to guide onboarding for small to mid-market customers, partnering with PMs, Solutions Architects, and CSMs. You will configure solutions, deliver training (primarily virtual), and ensure customers adopt and realize value from the platform.

The role emphasizes executing with high quality, timely delivery, and continuous improvement, including using AI tools where appropriate to improve processes and outputs.

Qualifications

• 2+ years of hands-on experience in SaaS onboarding or implementation, with a proven track record of guiding customers through technical setup, training, and go-live across varied business types and user groups.
• Excellent verbal and written communication skills for client-facing trainings and translating technical concepts.

Responsabilités

• Lead end-to-end onboarding for assigned customers, managing all phases including discovery, configuration, training, and go-live support to ensure delivery is on time, on budget and aligned with customer goals and business context.
• Apply sound judgment to assess customer readiness, manage scope, and navigate technical or operational challenges to maintain an optimal implementation experience.
• Conduct discovery sessions to gather, validate, and translate customer requirements, aligning the solution with workflows, data structures, and priorities.

Connaissances

SaaS onboarding

Cross-functional collaboration

Training delivery

Project management

Customer success

AI utilization

Ability to work independently

Attention to detail

Communication skills

Formation

2+ years SaaS onboarding experience

Outils

GTM Tools

Description du poste

Restaurant365 is hiring an Implementation Specialist to guide onboarding for small to mid-market customers, partnering with PMs, Solutions Architects, and CSMs. You will configure solutions, deliver training (primarily virtual), and ensure customers adopt and realize value from the platform.

The role emphasizes executing with high quality, timely delivery, and continuous improvement, including using AI tools where appropriate to improve processes and outputs.