Solutions Engineer

Spectrum Search; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Spectrum Search is partnering with a growing AI technology company to strengthen its post-sales solutions engineering function. The role focuses on technical ownership after implementation, troubleshooting, and API integrations within a complex SaaS platform.

You will work with customers and internal teams to resolve issues, support data-related tasks, and contribute to platform improvements while traveling for customer engagements as needed.

Qualifications

• Proven experience as Solutions Engineer or similar customer-facing technical role in SaaS.
• Post-sales ownership including troubleshooting and escalation management.
• Hands-on API integrations experience and data analysis.

Responsibilities

• Act as technical expert for assigned product area post-implementation.
• Troubleshoot, diagnose, and resolve technical customer issues.
• Investigate data and API behaviour; escalate to engineering when needed.
• Support onboarding, data migration and platform rollouts.
• Collaborate with product, engineering and customer success to share insights.

Skills

Solutions Engineer

API integrations

Customer-facing

SaaS

Tools

CRM platforms

Support ticketing systems

AI workflows

QA processes

Job description

Spectrum Search is partnered with a well-backed AI technology company expanding its post-sales solutions engineering function. This opportunity is suited to a technically strong, customer-facing Solutions Engineer who can become a trusted product expert across a complex SaaS platform and take ownership of technical issues after implementation.

About the opportunity

The company develops AI-enabled software used to automate complex customer workflows. As the platform and product portfolio expand, the team is strengthening its technical post-sales capability to provide deeper support across integrations, customer data and product adoption.

This is a full-time position with significant exposure to customers, customer success, product and engineering teams.

The role

The Solutions Engineer will act as the technical expert for an assigned product area following implementation. Rather than focusing primarily on pre-sales demonstrations, the role centres on post-sales technical ownership, troubleshooting, integrations and escalation management.

You will work directly with customers and internal teams to understand technical issues, investigate data and API behaviour, and determine whether problems can be resolved independently or require engineering involvement.

Key responsibilities

• Serve as a technical product expert across a complex, multi-product SaaS platform
• Support customers and customer success teams following implementation
• Investigate customer data, API integrations and technical configuration to diagnose issues
• Triage and resolve technical customer problems before escalating code-level issues to engineering
• Support onboarding, data migration and new platform rollouts
• Work closely with engineering when deeper technical intervention is required
• Partner with product, engineering and customer success to communicate customer insights and improve the platform
• Explain complex technical concepts clearly to both technical and non-technical stakeholders
• Support customer engagements on-site when required
• Strong experience in a Solutions Engineer or comparable customer-facing technical role within SaaS
• Demonstrable post-sales ownership across areas such as implementation, troubleshooting and technical escalation
• Hands-on experience with application programming interface and API integrations
• Ability to work confidently with customer data and understand common integration patterns
• Experience supporting technically complex products or multi-product platforms
• Ability to independently investigate and resolve technical customer issues
• Comfortable collaborating closely with software engineering teams and navigating technical systems
• Strong communication skills with the ability to translate between customers and technical teams
• A strong technical foundation in computer science, engineering or an equivalent technical discipline
• Willingness to travel for customer engagements when required

Nice-to-haves

• Experience within a startup or scale-up software environment
• B2B SaaS experience
• Experience with CRM platforms, support ticketing systems, AI or automation workflows and QA processes
• Background spanning technical account management, product management or another technical post-sales function

Location and remote setup

This role is based in either New York City or San Francisco and requires regular office attendance, typically four to five days per week. Candidates should already be able to work from one of these locations or be willing to relocate. Travel of up to 20% may be required for customer engagements. Visa transfers can be supported for eligible candidates.