Solutions Architect

Pivotal Partners; San Francisco (CA); Presencial; USD 140.000 - 190.000; Jornada completa

Descripción de la vacante

Pivotal Partners in San Francisco is seeking a Solutions Architect / Post Sales Field Engineer to own enterprise onboarding and drive successful deployment of AI-powered developer tooling. You will translate customer requirements into implementation plans, configure integrations, and lead trainings while collaborating with Support, Product, and Engineering to resolve escalations.

This role requires deep DevOps tool experience and strong communication, with a track record in high-growth

Formación

• 5+ years in a customer-facing technical role; 2+ years in startup/high growth.
• Own enterprise onboarding and post-sales engagements.
• Technical depth across dev tools and engineering workflows.
• Experience with Kubernetes, Terraform, GitHub Actions.
• Experience with AI and developer tooling.

Responsabilidades

• Own onboarding and implementation for enterprise customers, from kickoff through successful deployment.
• Translate customer requirements into practical implementation plans, configurations, and best practices.
• Configure and optimize integrations across developer workflows, CI/CD pipelines, and cloud environments.
• Lead technical trainings, workshops, and enablement sessions to drive adoption.
• Run configuration and architecture reviews to improve performance, usage, and long‑term value.
• Own complex technical escalations, partnering with Support, Product, and Engineering to resolve issues quickly.
• Identify opportunities to improve customer outcomes, adoption, and platform usage.
• Bring customer feedback, technical challenges, and feature requests directly to Product and Engineering.
• Partner closely with Pre-Sales to ensure a seamless handoff from evaluation through implementation and ongoing success.
• Build internal playbooks, documentation, and best practices to scale the customer experience.
• Stay current on AI-powered development, developer tooling, cloud, and emerging technologies.

Conocimientos

Enterprise onboarding

Post-sales engagements

AWS

GCP

Azure

Kubernetes

Terraform

GitHub Actions

DevOps tooling

Stakeholder management

Troubleshooting

Cloud platforms

Herramientas

Git

CI/CD pipelines

Cloud SDKs

Descripción del empleo

We’re partnering with one of the most exciting names in AI-powered developer tooling, helping scale their global post-sales function as they enter their next phase of hypergrowth.

Having gone from $0 to $100M ARR in just 18 months while scaling headcount 5x, they’re at the forefront of the AI transformation of software development.

This is a rare opportunity to join at a genuine inflection point and make an immediate impact.

Job: Solutions Architect / Post Sales Field Engineer

What you’ll do

• Own technical onboarding and implementation for enterprise customers, from kickoff through successful deployment
• Translate customer requirements into practical implementation plans, configurations, and best practices
• Configure and optimize integrations across developer workflows, CI/CD pipelines, and cloud environments
• Lead technical trainings, workshops, and enablement sessions to drive adoption
• Run configuration and architecture reviews to improve performance, usage, and long‑term value
• Own complex technical escalations, partnering with Support, Product, and Engineering to resolve issues quickly
• Identify opportunities to improve customer outcomes, adoption, and platform usage
• Bring customer feedback, technical challenges, and feature requests directly to Product and Engineering
• Partner closely with Pre-Sales to ensure a seamless handoff from evaluation through implementation and ongoing success
• Build internal playbooks, documentation, and best practices to scale the customer experience
• Stay current on AI-powered development, developer tooling, cloud, and emerging technologies

What you’ll bring

• 5+ years in a customer-facing technical role, with 2+ years in a fast-paced startup or high-growth environment
• Strong experience owning enterprise onboarding, implementation, or post-sales technical engagements
• Technical depth across software development tools, platforms, and modern engineering workflows
• Comfortable working from the command line, troubleshooting issues, and debugging technical problems
• Experience with AWS, GCP, or Azure
• Ability to work confidently with both technical teams and senior business stakeholders
• Strong project management and organizational skills across multiple customer engagements
• Excellent communication skills with a high level of ownership and initiative
• A problem-solving mindset and genuine focus on customer outcomes
• Willingness to mentor teammates and share technical knowledge through training and collaboration
• Experience with Kubernetes, Terraform, GitHub Actions, or similar cloud-native and DevOps tooling
• Experience supporting production environments and managing technical escalations
• Experience designing, reviewing, or troubleshooting enterprise system architectures
• Experience with AI, developer tooling, code quality, or software engineering platforms