Solutions Engineer

Confidential; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

Confidential is hiring a Solutions Engineer (Product Expert) for on-site work in New York or San Francisco. You will own a product vertical post-implementation, diagnose data and API issues, and serve as the escalation point between customers, customer success, and engineering.

You’ll translate complex technical concepts for non-technical stakeholders and support onboarding and migrations as new product lines roll out.

Qualifications

• 3–7 years of experience in a Solutions Engineer or similar post-sales role at a SaaS company.
• Technical background (CS, engineering, or equivalent).
• Strong ability to communicate complex technical concepts to non-technical stakeholders.
• Post-sales focus; not pre-sales.

Responsibilities

• Diagnose data and API integration issues in live customer environments.
• Serve as escalation point for code-level fixes and coordinate with engineering.
• Own a product vertical end-to-end from a technical standpoint.
• Support onboarding and migration as new product lines roll out.
• Translate technical concepts for non-technical stakeholders.

Skills

Post-sales experience

SaaS experience

Customer facing

API/data experience

Education

CS/Engineering degree

Job description

Solutions Engineer (Product Expert) (On-site)

Location: On-site (4-5 days/week in-office - New York, NY or San Francisco, CA)

Sponsorship: open to visa transfers (OPT, H1B)

We're hiring a Solutions Engineer (Product Expert) at a well-funded, high-growth company building AI-driven automation for the housing industry. You'll be the go-to technical expert for a specific product area post-implementation, the bridge between customers, customer success managers, and engineering, owning deep product knowledge and getting pulled in whenever a customer needs real technical depth.

This is a post-sales technical role, not a pre-sales one. You'll work with live customer data and API integrations to diagnose issues, serve as the escalation point when code-level fixes are needed, and feed insights back to engineering and product to keep the platform improving.

The problem you'd help solve:

Housing operators run on manual, disconnected processes for things like leasing, maintenance, and resident communication. This team automates those workflows with AI, and once a customer is live, someone needs to own the technical relationship, diagnosing data and integration issues, triaging escalations, and translating between non-technical stakeholders and engineering. That's this role.

You’ll own a specific product vertical end-to-end from a technical standpoint, dive into customer data and API integrations to identify and resolve issues, and support onboarding and migration work as new product lines roll out.

You’ll likely be a fit if you have:

• 3-7 years of experience in a Solutions Engineer or similar post-sales technical role at a SaaS company
• Strong post-sales experience specifically, this isn't a fit for purely pre-sales backgrounds
• A technical background (CS, engineering, or equivalent), comfortable working at the data and API layer
• Customer-facing experience, able to communicate complex technical concepts to non-technical stakeholders

Nice to have:

• Startup experience, comfort in a fast-moving, build-it-yourself environment

What you won't find here:

This role won't suit you if you want to stay purely pre-sales, or if you'd rather hand off technical escalations than own them. You'll be expected to navigate the codebase and know when to elevate, not just when to explain it.